Construction Quality Manager

Microsoft•Boydton, VA

About The Position

Microsoft Cloud Operations + Innovation (CO+I) is responsible for delivering Microsoft web portals and online services around the world, including infrastructure, security and compliance, operations, globalization, and manageability. The Construction Quality Manager helps build the network powering Microsoft's online services and ensures data centers are delivered ready to perform, not merely ready to complete. The role governs quality management systems, audits contractor quality performance, manages non-conformance reports and quality metrics, and identifies risks before they affect commissioning or operations. The manager ensures facilities meet design requirements, specifications, and Microsoft quality standards, and promotes a Right First Time culture. The role provides quality oversight and assurance while holding general contractors accountable for their quality responsibilities. It supports commissioning readiness, energization, and turnover, and drives continuous improvement across projects and campuses. This position requires passing Microsoft's Cloud Background Check upon hire or transfer and every two years thereafter. The typical U.S. base pay range is USD $97,600–$188,400 per year. For specific work locations in the San Francisco Bay Area and New York City metropolitan area, the range is USD $125,000–$206,400 per year. Certain roles may be eligible for benefits and other compensation. Applications are accepted on an ongoing basis until the position is filled, and the posting will remain open for a minimum of five days.

Requirements

Bachelor's degree in Construction Project Management, Architecture, Engineering, or a related field and 5+ years of related experience, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

Bachelor's degree in Construction Project Management, Architecture, Engineering, or a related field and 8+ years of related experience, or equivalent experience.
7+ years of experience working on data center projects.
Proficiency in data analytics, reporting, and construction management tools such as Power BI, Nexus, Bluebeam, and BIM, with strong analytical and problem-solving skills.
Detail-oriented, with strong knowledge of construction specifications, quality standards, and installation compliance requirements.
Experience with continuous improvement methodologies such as Lean, DMAIC, Six Sigma, and change management.
Experience applying structured problem-solving tools such as RCA, FMEA, 8D, and CAPA.
Knowledge of ISO 9001 Quality Management Systems, quality auditing, and Cost of Poor Quality (COPQ) principles.
Experience developing, implementing, and managing structured quality management systems.
Professional quality certifications preferred, including USACE CQM, OSHA 30, ASQ CQE, CQA, CMQ/OE, Six Sigma Green Belt/Black Belt, ISO 9001 Lead Auditor, or equivalent.
Experience in data center, mission-critical, industrial, semiconductor, pharmaceutical, power, or oil & gas construction environments.

Responsibilities

Ensure facilities are built in accordance with design requirements, specifications, and Microsoft quality standards, and promote a Right First Time culture.
Verify that general contractors execute their Quality Management Systems through routine quality audits, inspections, and field observations.
Validate contractor compliance with Division 01 requirements, quality plans, inspection processes, and documentation requirements.
Initiate and manage Non-Conformance Reports (NCRs); ensure corrective actions are developed, implemented, and verified; escalate unresolved issues; and trend recurring problems to drive systemic corrective actions.
Establish and maintain project quality plans, review and align contractor quality plans before mobilization, and standardize quality processes across projects and campuses.
Govern Inspection & Test Plans (ITPs), define hold points, quality gates, and documentation requirements, and ensure Installer Verification Checklists (IVCs) and readiness requirements are met before commissioning milestones.
Administer quality tracking systems such as Nexus and ACMS, monitor issue-closure timelines and SLA performance, and produce dashboards and quality metrics for leadership.
Perform field inspections and observations, monitor workmanship and installation quality, verify compliance with approved procedures and specifications, and identify risks that could affect commissioning, IST, or turnover.
Support energization and commissioning readiness reviews and ensure documentation, inspections, punch lists, and quality issues are appropriately closed before turnover.
Partner with Commissioning Managers and Operations to improve startup outcomes.
Analyze trends across campuses and metros, capture lessons learned, and recommend process improvements that improve quality performance and reduce recurring defects.
Hold general contractors accountable for their QA/QC responsibilities, monitor closure performance and response times, and reinforce that workmanship quality remains the contractor's responsibility while Microsoft Quality provides oversight and assurance.