Construction Project Manager

ServiceMaster•Wausau, WI

3d•Onsite

About The Position

Join a team that offers unlimited potential based on performance. As a Project Manager, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. We promote personal and professional growth and strive to deliver exceptional customer service.

Requirements

Driver’s License
Willing to travel 25% of the time
Willing to undergo a Background Check
Willing to work a week long on-call rotation

Nice To Haves

Excellent verbal and written communication skills
Excellent organization and time management skills
Effective team player

Responsibilities

Develops and regulates strategic planning
Performs emergency on-call manager services per company policy
Schedules a crew as required to close each potential lead
Handles new customer inquiries and questions as a priority to provide service
Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
Transfers job files for billing within 72 hours of final job cost postings
Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
Completes billing summary within ten days of the completion of a job to send for invoicing
Assists with marketing and promotional activities as required
Develops business and personal relationships with insurance industry personnel, including adjusters
Assists with other duties and responsibilities as requested by the Regional Manager