Construction Operations Assistant

Crossbeam Builders

30d•Remote

About The Position

Crossbeam Builders is seeking a Construction Operations Assistant to work remotely and help keep residential projects organized, informed, and moving forward. This role offers a direct connection to the work behind custom homes and residential renovations, ideal for someone who enjoys professional phone conversations, accurate records, and task completion. The assistant will work directly with the Managing Member, Chris Mousley, to ensure project information is accurate, outstanding items are visible, and follow-up is managed efficiently. The role involves frequent outbound calls to clients, leads, trade partners, vendors, and permitting contacts to gather information, confirm next steps, and follow up on outstanding items. Responsibilities will start with defined, recurring administrative tasks and expand as the assistant demonstrates accuracy and learns company processes. Technical decisions, pricing, contracts, and company commitments remain with the owner.

Requirements

Administrative or operations experience managing multiple assignments with dependable follow-through.
Clear, fluent spoken and written English for phone conversations, correspondence, and accurate notes.
Experience making frequent outbound calls, leaving professional voicemails, and following up courteously.
Accurate data entry and careful handling of dates, documents, files, and confidential information.
Comfort using Outlook, Word, Excel, and shared files, with the ability to learn JobTread.
Judgment to recognize incomplete information and decisions requiring the owner's input.
Reliable internet, a suitable computer and headset, and a quiet workspace for calls.
Availability during the agreed Mountain Time calling window.
Candidates must have their own reliable remote work setup, including a computer, stable internet connection, and a quiet, dedicated workspace to consistently perform their responsibilities.

Nice To Haves

Construction administration experience.
JobTread experience.
Spanish proficiency, especially for communication with trade partners.
Familiarity with trade proposals, selections, permits, or QuickBooks Desktop.

Responsibilities

Maintain assigned JobTread contacts, tasks, selections, and project records using established templates and workflows.
Organize plans, proposals, correspondence, and supporting documents, clearly distinguishing current and superseded versions.
Turn meeting recordings, transcripts, and notes into concise recaps, confirmed decisions, and actionable task lists.
Draft professional emails, client updates, and internal notes for review.
Make frequent outbound calls to follow up on decisions, documents, bid responses, and project status.
Record call outcomes, commitments, follow-up dates, and unresolved questions in JobTread.
Coordinate appointments, prepare meeting information, and support the owner's inbox and calendar.
Support authorized bid requests, selection tracking, permit correspondence, and lead records.
Provide clear summaries of completed work, pending approvals, and blockers that need the owner's attention.