Construction Materials Customer Experience Representative
Granite Construction•Sacramento, CA
•Onsite
About The Position
This position is responsible for receiving customer orders to ensure order setup and materials dispatch matches the customers needs, owning assigned list price customers, developing relationships with and managing retention strategy for assigned list price customers to improve margins across the company’s aggregate and asphalt operations to ensure outstanding customer service, loyalty and retention.
Requirements
- High school diploma or equivalent
- Experience in a customer facing role desired
- MS Office intermediate to high level required
- Bilingual (Spanish Preferred)
- Comply, understand, and support corporate safety initiatives to ensure a safe work environment
- Ability and willingness to abide by the company’s Code of Conduct
Responsibilities
- Manage call in orders to ensure calls are answered timely.
- Set up orders and dispatch material sales based upon customer demand.
- Recapture lost sales through on-time submittals, scheduling efforts, and customer relationships after “bid day.”
- Recapture lost customers through outreach efforts, in coordination with sales team, to ensure list price customers receive “best in industry” customer support from the company’s Materials team.
- Provide customer service as required for credit card charges, invoice inquiries, ticket inquiries, etc.
- Coordinate submittums and other quality documentation to ensure the company is simple and easy to do business with while maintaining our materials quality standards.
- Provide quotes and pricing as appropriate, in coordination with sales team, to serve existing customers and potential leads.
- Collaborate with Operations staff to ensure order confirmation and effective scheduling.
Benefits
- paid holidays
- sick leave
- medical
- dental
- vision
- life insurance
- disability insurance
- flexible spending plans
- special programs for musculoskeletal health
- mental wellness
- 100% of the premium is paid by Granite for eligible employees and dependents for medical plans
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
