Customer Experience Representative

Allina Health•Coon Rapids, MN

9d•$22 - $30•Onsite

About The Position

The Customer Experience Representative is an intermediate-level role on our career path that offers the opportunity to advance your healthcare career within the Customer Experience Center while building expertise across a variety of specialty care service lines. As a key connection point, you'll deliver seamless scheduling experiences with precision, professionalism, and personalized, exceptional service, helping connect individuals to the right care at the right time in every interaction. Key Position Details: Specialty service areas include: Orthopedics Women’s Health Mental Health and Addiction Rehab Medicine Spine & Pain Home Community Services All specialty service areas include a focus on advanced referral scheduling Four positions available 1.0 FTE (80 hours per two-week pay period) 8-hour day and evening shifts Occasional weekends

Requirements

Must be 16 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
Experience within the Allina Health Customer Experience Center, appointment scheduling, and/or health care setting
Role related Epic Experience

Nice To Haves

High School/GED, Vocational, or Associates Degree

Responsibilities

Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience.
Assists patient, clinical professionals and the general public with access to health care services.
Provides patient access to systemwide services.
Identifies need of customer by using active listening skills.
Assists patient, clinical professionals and the general public with access to healthcare services.
Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience.
May assist in discharge scheduling, specialty scheduling, managing work queues(referral, patient, insurance, orders) patient account support and precepting of co-workers.
May assist customers with systemwide navigation.
May provide systemwide paging services.
Ensures data collection entries are accurate and complete.
System-wide registration processes are consistently followed to ensure accuracy.
May include data needed to page critical events.
May include creating telephone and triage encounters.
Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
May utilizing digital platform tools.
May operate a multi-phone system.
Other duties as assigned.