Construction Manager

A Family of Brands•Ft. Collins (Loveland), CO

1d•Onsite

About The Position

As an Installation Manager, you are responsible for leading, monitoring, coaching, and holding your division team accountable in the successful execution and attainment of operational goals (customer experience, revenue, cost of goods, accounts receivable, product service, recruiting) within core exterior home improvement products (windows, sunrooms, doors, siding). The division team includes Installation Supervisors, Service/Measure Technicians, Production Specialists, and Employee and SubContractor Installers. This role requires early starting times and can sometimes include working Saturdays. Champion offers highly competitive pay with quarterly bonuses, a robust benefit package, and a strong company culture.

Requirements

Associate’s degree in a related field or equivalent experience
2-5 years of relevant experience, preferably in the construction/remodeling industry
Ability to supervise and train others and create and organize schedules
Creative and practical problem-solving/critical-thinking skills
Excellent written and verbal communication skills
Computer software competencies (MS Office 365)
Valid DL and clean driving record

Responsibilities

Monitor and manage key business reports, dashboards, and key performance indicators including Uninstall Reporting, AR, WIP, COGs, Service Reporting, Stage Payments, and Cycle Times.
Execute and maintain company policies and procedures.
Proactively manage customer satisfaction and resolve customer concerns, providing regular updates and responding to inquiries within 24 hours.
Personally visit customers who have filed Guild Quality/BBB/AG Complaints and resolve concerns quickly with management input.
Monitor and manage COGs, inventory, accruals, job costing, invoicing, and big box store purchases, verifying labor and material costs for employees and subcontractors to achieve division profitability.
Coach and foster teamwork, accountability, and trust within the operations team, building positive collaboration among operations, sales, and centralized teams.
Recognize employee excellence, celebrate goal achievements, identify underperformers, hold accountability, and implement training as required.
Be responsible and accountable for division capacity, forecasting, revenue, and service, ensuring staffing and training to achieve measure, installation, and service requirements.
Accurately forecast by timely ordering, scheduling, updating system information, managing warehouse inventory, and tracking factory expected ship dates.
Follow company installation revenue policies to achieve 100% completion, 100% payment, COC received, and customer post-installation communication.