Construction Governance & Operations Analyst

JLL•Tampa, FL

2d•Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Governance & Operations Analyst at JLL, you will hold a critical position within our Corporate Project Management Team supporting a large financial services client. You will support governance consistency, operational effectiveness, and the onboarding experience for project teams. This role focuses on maintaining established processes, supporting best practice adoption, and helping ensure new and existing team members align with client requirements and JLL standards. This is an individual contributor role that works closely with Operations Leadership and project delivery teams. You will be client‑facing in a supporting capacity and play a key role in governance documentation, training coordination, and onboarding readiness.

Requirements

3–6 years of experience in operations support, governance support, project coordination, PMO, or in a related role.
Demonstrated ability to administer and improve governance processes aligned with organizational standards.
Experience monitoring workflows, documenting adherence, and handling governance artifacts such as Quick Reference Guides, templates, and tracking tools.
Proven ability to prepare governance and compliance summaries, reports, and supporting materials for audits or leadership review.
Strong written and verbal communication skills, including presentation abilities and effective customer service.
Proficiency with Microsoft Office applications, particularly Word, Excel, PowerPoint, Teams, and Zoom.
Ability to work both independently and collaboratively, demonstrate initiative, and effectively manage multiple priorities and deadlines.
Detail-oriented, organized, and able to identify and escalate compliance or process-related risks.
Professional presence and discretion in client and team interactions.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s degree in Business, Finance, Operations, Real Estate, Construction Management, or a related field.
Experience supporting training coordination or onboarding activities, including delivering or facilitating training sessions.
Exposure to client-facing environments and large enterprise account support with complex organizational structures.
Experience collaborating with Learning & Development and Operations Leadership to ensure onboarding and training completeness.
Interest in the commercial real estate industry and broad-based exposure to property management or project management environments.
Creative mindset and proactive approach to process improvement and governance documentation.
Willingness to raise your hand for additional stretch assignments or growth opportunities on consistent basis.

Responsibilities

Support the administration and continuous improvement of governance processes, ensuring alignment with client requirements and JLL standards.
Monitor and document adherence to defined workflows, tracking observations, risks, and gaps for leadership review.
Maintain and update governance artifacts such as Quick Reference Guides, templates, tracking tools, and reference materials to support audit readiness and operational excellence.
Prepare governance and compliance summaries, reports, and materials for internal, client, and audit use.
Act as an escalation point for project team members regarding governance and process adherence, providing accurate process information and guidance.
Identify, document, and escalate governance, compliance, or training-related risks and recurring issues through established channels.
Coordinate and track onboarding activities, partnering with Learning & Development and Operations Leadership to ensure timely and complete onboarding, training, and readiness for new hires.
Deliver or facilitate approved onboarding and refresher training, ensuring content is current and accurate, and address additional training needs proactively.
Participate in client governance and operations meetings, demonstrating professionalism and discretion while supporting process-related discussions and escalations.