Construction Field Warranty Service Representative

Williams Homes•Meridian, ID

2d•Onsite

About The Position

The Warranty Service Representative is responsible for delivering quality warranty service to new homeowners in assigned communities/territory. They will work closely with homeowners to resolve warranty issues in new homes, by coordinating with subcontractors, superintendents, and other trades people to ensure completion and quality.

Requirements

High School diploma required.
2-3 years minimum construction fit and finish or repair experience.
Must be able to read, understand, and interpret construction documents.
Must have the ability to manage a heavy and evolving workload independently and successfully.
Attention to detail, excellent organization skills, and ability to perform efficiently and accurately in a fast-paced dynamic environment.
Strong written and verbal communication skills.
Knowledge of MS 365, Outlook, Word, Excel, and other standard office equipment.
Ability to lift 50lbs, stand for long periods of time, climb ladders and access small spaces, e.g. attics.

Responsibilities

Performs Quality Walks, New Homeowner Walk-Through, House 2 Home Walk, 60-Day Walk, and 11-Month walk with homeowners.
Works with Superintendent to ensure homes are prepared for homeowner Walk-Through.
Educates new homeowners on features of their home, identifying items that may need repairs and delivering the home in move-in condition.
Schedules subcontractor or vendor work for warranty repairs.
Completes minor repair work, including but not limited to carpentry, patch, and paint.
Supervises all trade contractors completing warranty repairs to ensure that all issues are addressed, and quality repairs are made.
Obtains homeowners walk-through and warranty sign-offs.
Updates Punchlist Manager with notes and photo documentation and reports any issues to the Warranty Service Director.
Manages all incoming emergency after-hours calls for resolution to emergency warranty issues.
Attends weekly construction, sales, customer service team meetings per project.
Maintains a good relationship with homeowners, subcontractors, and other Williams Homes team members.