Construction Claims Consultant

Aon Corporation•Chicago, IL

7d•Hybrid

About The Position

Join our Construction & Infrastructure claims team as a Construction Claims Consultant based in Los Angeles. In this client-facing position, you’ll act as the primary point of contact for clients, managing and coordinating liability claims with a high degree of professionalism and accuracy. Your efforts will be central to evaluating claims, organizing case details, and ensuring effective communication and timely resolutions. This is a hybrid role, offering flexibility to work both virtually and from our Chicago,IL office. Aon is in the business of better decisions At Aon, we’re dedicated to shaping decisions that protect and enrich the lives of people everywhere. We operate as one inclusive team, building trust and supporting our colleagues and clients to help everyone succeed. What the day will look like: Your day typically starts with reviewing overnight updates on active liability claims and prioritizing those needing immediate attention. You’ll spend significant time interacting with clients—addressing questions, providing updates, offering strategic guidance, and collaborating with your workers compensation advocate counterpart to get a full view of each client’s claims profile. Midday could involve working with internal Aon teams to tackle broader client inquiries and making sure clients are connected to the right subject matter experts. A big focus of this role is advocating for our clients to receive the broadest policy benefits and TPA and insurer adjuster service available. You’ll also analyze claim trends, prepare reports, and participate in meetings or strategy sessions, all while staying centered on advocacy, responsiveness, and exceptional service for Aon’s Construction & Infrastructure clients.

Requirements

10+ years of experience with Liability Claims, focusing on Construction and/or Infrastructure clients in Illinois and the Midwest with an emphasis on the Western region
Strong client facing abilities, including effective presentations and communications skills
In-depth knowledge of industry carrier underwriting claims practices and processes
Proven leadership and teamwork and collaboration skills, with a focus on exceeding client expectations
Excellent organizational skills and a collaborative working style
Experience in resource deployment and utilization management
Strong interpersonal skills and comfort interacting at various levels
Success in fast-paced, dynamic environments requiring multitasking
Proficiency with Microsoft Office Suite including Excel and pivot tables

Responsibilities

Advocating for accurate reserving
Maximizing claims service
Advocating for broader coverage
Advocating for expedited claim resolutions
Advocating for timely return of collateral
Identifying ways to reduce clients’ total cost of risk
Collaborating with carriers to lower client experience modification factors
Working with risk control colleagues to promote project safety
Collaborating with Aon resources to address claims and operational issues
Coordinating with claims and broking teams to identify optimal coverage and align terms to client needs

Benefits

a 401(k) savings plan with employer contributions
an employee stock purchase plan
consideration for long-term incentive awards at Aon’s discretion
medical, dental and vision insurance
paid time off at the discretion of the employee and management in accordance with company policy and practices
various other types of leaves of absence
paid sick leave as provided under state and local paid sick leave laws
short-term disability and optional long-term disability
health savings account
health care and dependent care reimbursement accounts
employee and dependent life insurance and supplemental life and AD&D insurance
optional personal insurance policies
adoption assistance
tuition assistance
commuter benefits
an employee assistance program that includes free counseling sessions