Construction Call Center Director

Trueline

13d • $100,000 - $120,000 • Onsite

About The Position

Trueline is seeking a Construction Call Center Director handling a fast-growing residential exterior remodeling company based in NJ. The Director will build and lead a high-performing outbound sales team. This is a hands-on leadership role responsible for creating scalable outbound calling operations, developing talent, and driving consistent lead generation through cold outreach and strategic follow-up.

Requirements

• Prior experience leading a construction outbound call center or inside sales team
• Proven success building and scaling a team from the ground up
• Strong track record in cold calling and appointment setting
• Experience recruiting, hiring, and developing sales talent
• Data-driven mindset with comfort managing KPIs and performance dashboards
• Ability to work onsite in NJ and lead from the front

Nice To Haves

• Experience in residential remodeling, roofing, siding, or windows
• Familiarity with CRM systems such as HubSpot
• Background in script development and sales training programs

Responsibilities

• Build, launch, and manage an outbound cold-calling team of 5-15 representatives
• Develop call scripts, outreach strategies, and follow-up processes to drive qualified appointments
• Personally contribute to outbound calling efforts while establishing performance standards
• Hire, onboard, and train entry-level and mid-level sales development reps
• Lead daily team meetings focused on metrics, motivation, and accountability
• Monitor KPIs including call volume, contact rate, set rate, and conversion performance
• Collaborate with sales and operations leadership to align on revenue goals and pipeline needs
• Create a structured training and coaching program to continuously improve team performance

Benefits

• Competitive base salary plus commission with OTE around $100,000-$120,000 per year
• Performance-driven bonus structure
• Lifetime gym membership and frequent team events
• Clear advancement path within a growing leadership team
• Tight-knit, family-owned, values-driven culture
• Full-time schedule, Monday through Friday with occasional Saturday mornings as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed