Constituent Services Coordinator for the Division of Housing Supervision

City of New York • New York City, NY

1d • Onsite

About The Position

The New York City Department of Housing Preservation and Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD maintains building and resident safety and health, creates opportunities for New Yorkers through housing affordability, and engages New Yorkers to build and sustain neighborhood strength and diversity. The Office of Asset and Property Management (APM) leads the agency’s effort to protect the City’s investment in affordable housing and ensure that properties remain stable and affordable over the long-term. APM actively monitors the performance and regulatory compliance of projects sponsored, supervised, and owned by the city, and connects people to affordable housing opportunities. The Office of Asset and Property Management (APM) is composed of three divisions, which includes the Divisions of Asset Management, Property Management and Housing Supervision. The Division of Housing Supervision oversees a large and heavily regulated portfolio of residential properties and units, notably the approximately 45,000 units in 94 properties that comprise the Mitchell-Lama portfolio. Housing Supervision is committed to ensuring that all properties in its portfolio are safe, habitable, and affordable for current and future residents. Constituent Service Coordinators (CSCs) are the touchpoint for many of the Mitchell-Lama program’s key public stakeholders, including elected or appointed officials, Board members, applicants, and current Mitchell-Lama residents. CSCs may also be responsible for processing applicants for the Senior Citizen Rent Increase Exemption (SCRIE) and Section 8 subsidies. Under the leadership of the Director of Constituent Services, CSCs use a combination of standard tools and procedures, sound judgment and problem-solving, and techniques for quality customer interaction to prioritize, resolve, and develop responses to constituent requests. As a Constituent Services Coordinator for the Division of Housing Supervision, you will help protect this important resource by keeping New Yorkers informed and aware of the M-L program and all it entails. Your role as a Constituent Services Coordinator will be to ensure our stakeholders receive the answers to their inquiries in a timely fashion and help them maneuver through the complex Mitchell-Lama program by advising/informing them of the resources needed.

Requirements

• Authorization to work in the United States is required for this position.
• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Nice To Haves

• Understanding of the Mitchell-Lama Rules and knowledge of the Mitchell-Lama developments and their operations, including property management, compliance requirements and admission standards
• Strong verbal, written and communication skills
• Team player with an ability to work with others in resolving problems

Responsibilities

• Report to the Director of Constituent Services in handling the SCRIE program and corresponding with elected officials and the public concerning Mitchell-Lama requests in a timely manner
• Ability to effectively handle a given set of external requests responding through written and verbal communications with professionalism and consistency in a timely manner
• SCRIE program application processing and processing of recertifications
• Section 8 Application Processing
• Prioritize and flag key issues for the Director of Constituent Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level