Constituent Services Advisor

Pennsylvania House of Representatives, Democratic Caucus•Centre County, PA

4d•Onsite

About The Position

Assists Member in the District Office by providing a variety of administrative and governmental services for constituents. This position is 100% onsite and is not eligible for Telework.

Requirements

High school diploma or general education degree (GED); plus a certificate/degree in office/clerical skills from a college or business/technical school; or one year of related experience; or equivalent combination of education and experience.
Ability to complete tasks in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint), Legislative Data Processing Center, and Indigov (constituent tracking system) software applications on a desktop computer system.
Ability to read, analyze, interpret, and compose general business correspondence.
Ability to effectively present information and respond to questions from superiors, constituents, and the general public.
Ability to effectively communicate with the public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
Ability to get along with others and work effectively as a team player.
Ability to concentrate for extended periods of time.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Prior knowledge of Indigov or the Legislative Data Processing Center system is not required.
Ability to converse fluently in a secondary language is a plus.

Responsibilities

Monitor and respond to constituent inquiries through a variety of mediums, including in-person visits, telephone and email to social media platforms. Responses may require requesting the constituent to call in to the district to further assist in determining the nature of the need and the relevant staff member to provide further assistance.
Process PennDOT, property tax, rent-rebate, PACE, birth and death certificates, nursing licenses, fishing and boating forms, and other constituent-related materials.
Track Penn DOT work via PennDOT Tracking System.
Receive, sort, and route mail; maintain and direct publications.
Respond to constituent correspondence, process mailings, and prepare written correspondence on behalf of Member.
Research, prepare appropriate and thoughtful written responses to constituent inquiries that reflect the Member's wishes, position, or legislative record on various public policy issues.
Prepare citations and fax them to the Legislative Reference Bureau for processing.
Maintain a constituent contact database and relevant spreadsheet files as required by the Member.
Cultivate and maintain relationships with local businesses and government officials.
Coordinate and attend activities for constituent groups.
Represent the Member at events in the district when the Member is unavailable.
Perform clerical duties as needed, such as typing, faxing, filing, photocopying, collating, and bulk mailing preparation.
Order, receive, and maintain office supplies.
Manage Member's calendar/scheduling in conjunction with Harrisburg office.
Review and pay monthly legislative bills, maintain checking account, and process expense vouchers for expense reimbursement.
Interact with Harrisburg office staff; coordinating workload accordingly.
Performs any other legislative work-related duties as assigned