Console Operator

Lexington Medical Center • West Columbia, SC

3d • Onsite

About The Position

The Console Operator utilizes a multiple-position computerized switchboard to process incoming calls and requests for information.

Requirements

• High School Diploma or Equivalent
• Ability to maintain professionalism while working under stress during extremely busy times
• Ability to multi-task between different systems, i.e. phone/paging system, computer system, etc.

Responsibilities

• Operates voice over internet protocol (VoIP) phones and hospital paging systems.
• Operates patient information systems.
• Properly handles all incoming calls for the hospital’s main line.
• Provides information to callers while maintaining compliance with HIPAA and hospital policy.
• Acts as an in-house directory.
• Has a complete knowledge of the switchboard, to include, utilization of equipment and adherence to hospital policies.
• Properly notifies on call personnel for different hospital departments.
• Reports issues to the proper personnel.
• Provides assistance in training new employees.
• Perform other duties assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.
• Ensures operation compliance with Federal, State, County, Organization, and Department standards.
• Ensures accurate and timely dissemination of information to supervision.
• Ensures timely resolution to requests.
• Any other request assigned by management.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• Employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED