Console Operator

Colonial Williamsburg Foundation•Williamsburg, VA

16h•$23 - $30•Onsite

About The Position

The Console Operator serves as the central communications and monitoring hub for Facilities Maintenance Operations. This position is responsible for monitoring, operating, and adjusting multiple Building Automation Systems (BAS) that control heating, ventilation, air conditioning (HVAC), humidity, and related building systems across the Colonial Williamsburg Foundation and Colonial Williamsburg Corporate properties. The Console Operator receives and prioritizes maintenance and emergency service requests, dispatches personnel, generates and manages work orders, coordinates utility marking requests, maintains secure key control, and provides technical support to maintenance staff through remote diagnostics and system monitoring. This position plays a critical role in ensuring safety, comfort, operational efficiency, and preservation of Foundation and Corporate facilities. This position is designated as essential personnel and is required to report during emergencies, severe weather events, and Foundation closures.

Requirements

High school diploma or equivalent required.
Must have excellent oral and written communications skills, generally gained through high school diploma or above.
Must be proficient with Microsoft Office Suite.
Working knowledge of HVAC systems and Building Automation Systems.
Proficiency with computer-based work management systems.
Excellent organizational and problem-solving abilities.
Demonstrated ability to prioritize multiple tasks in a fast-paced environment.
Demonstrated ability sit for extended periods while monitoring computer systems.
Able and willing to work rotating shifts, nights, weekends, holidays, overtime, and emergency call-in assignments as required.

Nice To Haves

Able to read and understand blueprints and schematics
Able and willing to work nights, weekends, holidays and emergencies as required
Completion of HVAC vocational program, HVAC training or 2-years’ experience with mechanical/electrical contractors or with a controls company.
Experience with computerized maintenance management systems (CMMS).
Knowledge of energy management principles.
Minimum of one year of experience with a mechanical contractor, electrical contractor, controls company, or building automation systems.

Responsibilities

Monitor multiple Building Automation Systems including Johnson Controls, Automated Logic, and Tracer platforms.
Continuously monitor HVAC, humidity, and environmental conditions throughout Foundation and Corporate facilities.
Acknowledge, evaluate, and respond appropriately to system alarms.
Modify BAS programming, schedules, and operating parameters in response to: Historic Preservation requirements, occupant comfort concerns, equipment alarms, emergency situations, planned events, holidays, banquets and special facility operations
Override equipment controls when necessary to maintain safe and efficient building operations.
Monitor system performance to support energy conservation and operational efficiency.
Analyze BAS data to identify HVAC and environmental control issues.
Perform remote troubleshooting whenever possible.
Interpret equipment trends, alarms, and sensor data to assist maintenance personnel.
Support field technicians by: Performing controls testing, Adjusting system parameters, Locking or unlocking equipment controls, Starting or stopping equipment remotely, Providing historical trend data
Create detailed work orders that clearly identify equipment issues and include relevant system data.
Receive maintenance requests from employees, guests, tenants, contractors, and other customers.
Prioritize requests based on safety, operational impact, and customer needs.
Dispatch maintenance personnel using telephone and two-way radio communications.
Generate and assign work orders through the computerized maintenance management system.
Route work orders to the appropriate maintenance department, supervisor, technician, or contractor.
Monitor work order activity and provide updates as needed.
Maintain current on-call schedules and notify after-hours personnel of emergency maintenance issues.
Generate and coordinate Miss Utility locate requests and Foundation responses to external utility marking requests.
Create, maintain, and interpret BAS trend data to improve system performance and energy efficiency.
Maintain accurate shift logs to ensure continuity between operators.
Maintain operational records including: Maintenance schedules, Personnel information, Contact lists, Departmental reference information, Equipment data
Respond to requests for operational information from employees, contractors, tenants, and guests.
Maintain accurate documentation supporting maintenance activities and building operations.
Maintain accountability for more than 6,000 building keys.
Issue and receive keys for authorized employees, contractors, tenants, and vendors.
Maintain key control logs, card catalogs, and related documentation.
Follow up on overdue or unreturned keys.
Provide key issuance records to Security or law enforcement when authorized.
Maintain security of the Work Control office and key storage areas during assigned shifts.
Respond to emergency situations including: Fire alarms, Smoke conditions, Flooding, Power outages, Severe weather, Biohazards, Safety hazards, BAS critical alarms
Notify appropriate maintenance, management, security, and emergency personnel.
Coordinate maintenance response during emergency situations.
Follow established emergency procedures and operational protocols.
Maintain situational awareness of building systems during emergency events.
Serve as the primary point of contact for Facilities Maintenance operations.
Provide courteous, professional, and timely service to employees, guests, tenants, contractors, and vendors.
Answer telephone calls, emails, and service requests using sound judgment and professionalism.
Coordinate access to facilities when required.
Ensure timely communication regarding maintenance status and emergency situations.