Consignment Concierge

The RealReal•Perth Amboy, NJ

2d•Onsite

About The Position

The Consignment Concierge will be the face of client relations for The RealReal. In this role, you will deliver a personalized and brand-focused experience while meeting customer expectations daily. The Consignment Concierge exudes an energetic and patient personality while focusing on the overall customer experience, first contact problem resolution, and daily productivity goals. In order to be successful in this role, you must be someone who has experience working in a luxury or client-centric environment or has a strong history involving customer service and dealing with a diverse and elevated clientele. Motivated to continuously improve personal and company performance, works well in a team setting, possesses elevated interpersonal skills, and the curiosity to discover and delight our clients.

Requirements

Minimum of 2 years previous experience working directly with very high profile, sophisticated guests
Concierge mindset
High touch resolution oriented
Effective, knowledgeable, communication skills must be at a high level
Strong client service, relationship management and interpersonal skills required
Must take initiative and be self-directed
Onsite for minimum of first 90 days

Nice To Haves

Possibility for hybrid work provided performance is maintained
Working knowledge of Google suite or Microsoft Suite
Experience in a fast-paced high-volume call center environment

Responsibilities

Provide excellent, personalized, and detailed customer service.
Provide timely and accurate resolutions to client inquiries and ensure exceptional service levels are met.
Maintain high ethical standards, professionalism, and confidentiality.
Multitask and prioritize as necessary to meet customer needs.
Represent the company with integrity and dedication.
Display a positive attitude and work with integrity when dealing with customers, consignors, and co-workers.
Highly refined verbal communication and effective follow-up skills.
Serve as primary contact for consignor escalations and support Manager in responding to client escalations/inquiries.
Troubleshoot and resolve operational/service issues and concerns with urgency.
Innovative, goal orientated, and resourceful.
Ability to manage effectively through ambiguity and complex situations.
Able to work independently and make timely decisions with urgency.
Ensure quality standards meet and exceed expectations.