Conservation Support Specialist

Orlando Utilities Commission (OUC)•Orlando, FL

4d•$46,141 - $57,676•Hybrid

About The Position

OUC is seeking a customer-focused, detail-oriented Conservation Support Specialist for its Customer Experience & Sales division. The role provides administrative and program support to the Conservation Team and helps deliver conservation initiatives, engage customers and partners, and promote outreach through community events, shows, and seminars. The specialist supports energy and water conservation programs, renewable energy initiatives, and efforts to help customers reduce utility costs while contributing to customer satisfaction and compliance with state energy and water savings initiatives.

Requirements

High school diploma or GED.
Minimum of three years of combined experience in utility operational support, conservation support, customer service, or directly related experience.
Working knowledge of conservation program processes.
Intermediate Microsoft Excel skills, including formulas and data analysis.
Ability to use Microsoft Office Suite and standard office equipment.
Excellent writing, communication, and organization skills.
Superior analytical skills.
Good decision-making skills and initiative.
Ability to work with a team.
Ability to perform arithmetic computations using whole numbers, fractions, and decimals, and to compute rates, ratios, and percentages.
Familiarity with residential and commercial utility rate structures; service level agreements and customer service standards; and related industry, organizational, and departmental policies, practices, procedures, legal guidelines, ordinances, and laws.

Nice To Haves

Bachelor’s degree in Business, Marketing, Sustainability, Engineering, Environmental Science, or a related field from an accredited college or university.
Familiarity with Cognos, CC&B, or similar business systems.
Experience with Word, Tableau, MDM, Cognos, Beacon, Access, Excel, and CC&B.
Bilingual in Spanish.

Responsibilities

Respond to conservation-related inquiries from internal and external customers through multiple communication channels, handling complex situations professionally and diplomatically.
Process customer rebates and Efficiency Delivered (ED) program applications.
Review ED loan documentation and process necessary corrections.
Conduct program analysis and help streamline conservation processes and workflows.
Monitor the Preferred Contractors Network (PCN) inbox and review PCN enrollments.
Participate in and, when needed, present at community meetings, events, shows, and seminars, including outside normal business hours.
Support updates to rebate and conservation program websites, the Sustainability Manual, and related conservation literature.
Review documents and invoices for accuracy across conservation programs.
Schedule external calls, create and close field orders, and maintain organized records for conservation-related services.
Provide or assist with training for internal teams and external partners on conservation programs and processes.
Perform user acceptance testing (UAT) on software systems as required.
Assist with solar program support as needed.
Assist with scheduling and rescheduling conservation audits.
Perform other duties as assigned.

Benefits

Competitive compensation.
Low-cost medical, dental, and vision benefits.
Paid life insurance premiums with no probationary period.
Retirement benefits including a cash balance account with employer matching and a health reimbursement account.
Paid vacation, holidays, and sick time.
Paid parental leave.
Educational and professional assistance programs.
Paid memberships in professional associations.
Access to workout facilities at each location.
Paid conference and training opportunities.
Hybrid work schedule.