Conservation Support Specialist

Orlando Utilities Commission • Orlando, FL

3d • Hybrid

About The Position

OUC is seeking a customer-focused, detail-oriented Conservation Support Specialist to provide administrative and program support to its Conservation Team within the Customer Experience & Sales division. The role supports conservation initiatives, engages with customers and partners, and contributes to outreach events, shows, and seminars. The specialist helps customers understand and complete program applications, reviews rebates and program documentation, supports renewable energy initiatives, and collaborates with internal teams to help customers reduce utility costs. The position contributes to OUC’s conservation goals, customer satisfaction, and compliance with state energy and water savings initiatives.

The position is based in an office work environment and includes customer service, document processing, program coordination, workflow analysis, partner support, and software testing. Participation in community activities may occur outside normal business hours. The role involves frequent customer and partner interactions, maintaining accurate records, and supporting training and program communications.

Requirements

• High school diploma or GED.
• Minimum of three years of combined experience in utility operational support, conservation support, customer service, or directly related experience.
• Working knowledge of conservation program processes.
• Working knowledge of software applications such as Word, Tableau, MDM, Cognos, Beacon, Access, Excel, and CC&B.
• Familiarity with residential and commercial utility rate structures, service-level agreements and customer service standards, and related industry, organizational, and departmental policies, practices, procedures, legal guidelines, ordinances, and laws.
• Excellent writing, communication, and organization skills.
• Superior analytical skills.
• Good decision-making and initiative.
• Ability to work with a team.
• Ability to perform arithmetic computations using whole numbers, fractions, and decimals, and to compute rates, ratios, and percentages.
• Ability to use Microsoft Office Suite and standard office equipment.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Sustainability, Engineering, Environmental Science, or a related field from an accredited college or university.
• Advanced education may substitute for the required experience on a 1:1 basis.
• Intermediate Microsoft Excel skills, including formulas and data analysis.
• Familiarity with Cognos, CC&B, or similar business systems.
• Bilingual English/Spanish or Spanish.

Responsibilities

• Respond professionally and diplomatically to conservation-related inquiries from internal and external customers through multiple communication channels, including complex situations.
• Process customer rebate and Efficiency Delivered (ED) program applications.
• Review ED loan documentation and make or process necessary corrections.
• Conduct program analysis and support efforts to streamline conservation processes and workflows.
• Monitor the Preferred Contractors Network (PCN) inbox and review PCN enrollments.
• Participate in and, when needed, present at community meetings, events, shows, and seminars, including activities outside normal business hours.
• Support updates to rebate and conservation program websites, the Sustainability Manual, and related conservation literature.
• Review documents and invoices for accuracy across conservation programs.
• Schedule external calls, create and close field orders, and maintain organized records for conservation-related services.
• Provide or assist with training for internal teams and external partners on conservation programs and processes.
• Perform user acceptance testing (UAT) on software systems as required.
• Assist with solar program support as needed.
• Assist with scheduling and rescheduling conservation audits.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Low-cost medical, dental, and vision benefits.
• Paid life insurance premiums with no probationary period.
• Retirement benefits including a cash balance account with employer matching and a health reimbursement account.
• Paid vacation, holidays, and sick time.
• Paid parental leave.
• Educational and professional assistance programs.
• Paid memberships in professional associations.
• Access to workout facilities at each location.
• Paid conference and training opportunities.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED