Conseiller/re A La Vente- Mode feminine Contemporaine- Temps Plein

Holt Renfrew•Montreal, QC

3d•Onsite

About The Position

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers. Exceed all sales and service goals and targets. Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients. Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars. Perform floor recovery, visual merchandising, price change, and related sales support tasks. Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc. Resolve all customer service issues and partner with selling management on any issues outside of guidelines. Comply with all Health & Safety policies and requirements. Ensure compliance with privacy policies, regulations, and cyber security measures. Perform other duties, as assigned.

Requirements

Minimum of 4+ years experience in a commission-based luxury sales environment
Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
Ability to work a flexible schedule including evenings, weekends and holiday availability
Highly collaborative; working with and through others in a team-oriented environment
Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
Has a strong understanding of current and emerging trends in fashion
Possesses broad range of product knowledge across all merchandise categories in the store
Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

Nice To Haves

Uses the Holt Renfrew 360 app to stay connected with clients and make targeted suggestions based on purchase history and preferences

Responsibilities

Consistently deliver extraordinary service to all customers
Exceed all sales and service goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.
Perform other duties, as assigned