Cons Prod Strategy Mgr II

Bank of America•Newark, NJ

About The Position

At Bank of America, this role leads a group of team leaders and employees who develop strategies and use analytics to understand portfolio risk, increase profitability, and optimize operational performance. The position sets strategic priorities, identifies trends, and leads efforts to maximize risk versus return for the business unit. It uses data and analytics to solve complex problems, coaches employees, and partners with technology, product, risk, and business leaders to improve performance. The role supports daily, weekly, and monthly business reviews and partners across Operations, Strategy, Capacity, Finance, Human Resources, and Loss Forecasting. It also offers opportunities to strengthen business acumen, Excel proficiency, and executive presentation skills. Bank of America maintains an in-office culture to support collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. Employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

At least 4 years of experience in workforce management, project management, or business support.
Knowledge of workforce forecasting and headcount demand drivers.
Ability to translate complex data into compelling narratives and visualizations that drive understanding, influence decisions, and support business outcomes.
Ability to synthesize data and identify relationships across topics.
Strong problem-solving skills and intellectual curiosity.
Ability to communicate effectively with leaders at all levels.
Strong attention to detail.
Strong organizational skills and a record of meeting deadlines.
Proven ability to build relationships and collaborate across teams and organizational levels.
Proficiency in Excel, PowerPoint, and Word.

Nice To Haves

At least 5 years of experience in workforce management, business support, or leadership.
Client Protection experience, including Claims or Fraud Detection.
Capacity planning experience.
Project management experience.
Reporting and analytics experience.

Responsibilities

Establish department-wide strategies and oversee portfolio trend analysis, forecasting, and risk and control performance.
Identify and champion large-scale initiatives that improve risk management, profitability, and control oversight for the business unit.
Identify business trends based on economic and portfolio conditions and communicate findings to senior management.
Coach employees on structuring complex problems, performing analysis, and communicating results and implications.
Build and maintain strategic relationships with peers and counterparts across product, technology, and business control functions.
Assess business risks and ensure compliance with regulations and service-level agreements.
Optimize expenses, shrinkage, and overtime through effective resource management.
Identify resource flexibility opportunities across 3-, 6-, and 12-month horizons.
Develop capacity-planning and gearing ratios for non-operational teams.
Partner with the Forecast Transformation Lead to deliver solutions aligned with Workforce Strategy requirements.
Evaluate initiative sizing and coordinate with Capacity, Workforce, Loss Forecasting, and Reporting teams.
Serve as an operational subject matter expert, challenge existing practices, and improve efficiency through resource flexibility.
Lead recurring stakeholder and executive routines while maintaining a consistent reporting cadence.
Establish feedback loops to demonstrate how resource levers address business needs and reduce shrinkage.
Develop a compelling vision and data-driven business cases for site strategy and resource management initiatives.
Partner with executive leaders and process owners to define and advance data priorities.
Partner with Reporting to ensure data accuracy and define intake processes, dashboard metrics, self-service capabilities, and KPI requirements across platforms and systems of record.
Support daily, weekly, and monthly business reviews in partnership with relevant business functions.