Connected Vehicle Quality Engineering Manager

Subaru•Pennsauken, NJ

8h•Hybrid

About The Position

Leads the market quality improvement team to achieve top exceptional quality against other automotive brands. Establishes an organizational structure for the Connected Vehicle Service Quality (CVSQ) Team; negotiates and coordinates with Fast Action & Solution Team (FAST), Subaru of America (SOA), Subaru Corporation (SBR), and suppliers; and promptly resolves quality issues. In particular, addresses quality issues that are related to infotainment and connected cars. Leads the rapid resolution of infotainment- and connected car-related quality issues for vehicles sold in North America. Works as leader in the investigation to understand who to go to and work with, what steps need to be taken, what information is needed for the investigation, and managing workload of team members. Plans, develops, and operates the Connected Vehicle Service Quality (CVSQ) Team. Implements the organizational strategy including best practices and staffing (job descriptions, skills needed, hiring, etc.). Negotiates and coordinates within the Fast Action & Solution Team (FAST) and with Subaru of America (SOA), Subaru of Indiana Automotive (SIA), Subaru Corporation (SBR), and suppliers. Influences negotiations and decisions based on subject matter knowledge. Grasps and manages the progress status of issues and responds to new information and deploys information at progress meetings. Prioritizes issues appropriately and understands how to effectively move an investigation to its conclusion. Grasps the quality overview of the North American market and proposes improvements to the FAST organization. Stays informed about automotive market and applies new information learned to Subaru. Develops and motivates members and sets future direction of the team and its staff members; this includes goal setting, performance reviews, training, and career development. Strategizes with Subaru teams regarding future product proposals and coordinating work with SOA Connected Business and Information Technology (IT) Teams. Plans and organizes for retailer visits and regular quality improvement meetings (including overseas in Japan and Canada, etc.).

Requirements

Bachelor's Degree Required Or H.S. Diploma and equivalent years of experience Required
At least 10-12 years of related work experience Required
At least 6-8 years of experience managing quality improvement or development in an automotive company Required
At least 8-10 years of work experience in connected development Required
Working knowledge of state-of-the-art quality inspection, quality engineering (QE)/quality assurance (QA) techniques, and general business operations.
General knowledge of software - enough to understand Android operating system (OS) and Linux structure, read Java and C source code and electrical circuits, and to read schematics.
Ability to set goals and objectives to complete projects effectively and efficiently.
Strong written and verbal communication and presentation skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong computer skills (including Microsoft Office, especially Excel and Access), as well as ability to create reports and databases.
Ability to foster cross-organizational teamwork.
Ability to interact effectively with Japanese people and adapt to Japanese business practices.
Ability to construct and propose organizational structure and strategy.
Experience with managing people and leading a team.

Nice To Haves

Experience managing software development processes
Understanding of (or ability to understand) Subaru’s quality issue resolution process and development process.
General knowledge of vehicle construction.

Responsibilities

Leads the rapid resolution of infotainment- and connected car-related quality issues for vehicles sold in North America.
Works as leader in the investigation to understand who to go to and work with, what steps need to be taken, what information is needed for the investigation, and managing workload of team members.
Plans, develops, and operates the Connected Vehicle Service Quality (CVSQ) Team.
Implements the organizational strategy including best practices and staffing (job descriptions, skills needed, hiring, etc.).
Negotiates and coordinates within the Fast Action & Solution Team (FAST) and with Subaru of America (SOA), Subaru of Indiana Automotive (SIA), Subaru Corporation (SBR), and suppliers.
Influences negotiations and decisions based on subject matter knowledge.
Grasps and manages the progress status of issues and responds to new information and deploys information at progress meetings.
Prioritizes issues appropriately and understands how to effectively move an investigation to its conclusion.
Grasps the quality overview of the North American market and proposes improvements to the FAST organization.
Stays informed about automotive market and applies new information learned to Subaru.
Develops and motivates members and sets future direction of the team and its staff members; this includes goal setting, performance reviews, training, and career development.
Strategizes with Subaru teams regarding future product proposals and coordinating work with SOA Connected Business and Information Technology (IT) Teams.
Plans and organizes for retailer visits and regular quality improvement meetings (including overseas in Japan and Canada, etc.).