Congregate Housing Coordinator/Care Manager

AgeSpan•Lawrence, MA

4d•$30 - $32•Hybrid

About The Position

AgeSpan has been supporting individuals' desires to make their own decisions, secure their independence, and remain living independently in the community since 1974. The agency is a thought-leader and a nationally known generator of new ideas, welcoming creativity and employee ideas. It is described as an outstanding place to work, offering a stimulating, friendly, and collaborative environment with competitive salaries, generous vacation time, and an excellent work/life balance. AgeSpan values diversity and encourages career growth. The work environment combines a supportive, collaborative culture that encourages diverse perspectives, a focus on innovation with a team recognized for developing innovative programs, encouragement of development through opportunities to get involved and gain new skills, and a satisfying balance between work and personal life with flexible scheduling, generous paid time off, and wellness programs.

Requirements

BA/BS in social work, human services, or a related field required.
Associate's degree with significant relevant work experience may be substituted for a portion of the degree.
Experience with older adults strongly preferred.
Experience in community relations, housing, and community organization/planning preferred.
Strong written, verbal, and computer skills required.
Valid Driver's License and reliable transportation required as field work is an essential component of the position.
Bilingual in Spanish preferred.

Nice To Haves

Experience with older adults
Experience in community relations
Experience in housing
Experience in community organization/planning
Bilingual in Spanish

Responsibilities

Assist older adults in obtaining services and programs to enhance their quality of life and allow them to live independently with dignity and respect.
Coordinate congregate housing services, including the selection process, leading the assessment team, and providing resource information on housing to staff and the community.
Assess an older adult's physical, social, emotional, and environmental status to determine eligibility and needs.
Develop and implement service plans to address needs by making referrals to vendors and other community agencies.
Reassess and monitor consumer eligibility, needs, and service plans on an ongoing basis through telephone calls, home visits, and case conferences.
Arrange for crisis intervention services when necessary.
Provide advocacy and assistance for consumers in securing benefits and services when they or others are unable to do so.
Collaborate with other agency departments and outside agencies to address consumer needs and resolve issues affecting consumers.
Complete and maintain up-to-date documentation, including case files and statistical records.
Cover team partners' caseloads during absences and assist with vacant caseloads, conducting joint visits when necessary.
Ensure compliance with regulations governing Home Care Corporations.
Coordinate and maintain services for consumers in the community and congregate sites.
Conduct new intakes and complete home visits according to the Home Care Program visit schedule.
Participate in discharge planning meetings with hospitals and nursing facilities to ensure continuity of care.
Conduct tours of congregate sites for internal staff, potential applicants, and community collaterals.
Coordinate the consumer selection process, including recruitment, screening, assessments, coordinating the Multi-Disciplinary Assessment Team (MAT), and follow-up.
Facilitate consumer transitions into and out of congregate units.
Develop and implement service plans for each resident, serving as Home Care Care Manager, setting up and maintaining files, working with the MAT and community resources, and maintaining contact with on-site contracted vendors.
Provide ongoing support for congregate residents, emphasizing self-reliance and mutual support, solving group living problems, providing information on activities, and offering emergency situation plans.
Lead the Multi-Disciplinary Assessment Team, including chairing and scheduling meetings, implementing recommendations, and acting as spokesperson.
Attend statewide congregate coordinator meetings and other appropriate housing meetings.
Provide education and training on congregate and other housing issues to AgeSpan staff and the community.
Prepare monthly and annual statistical and narrative reports.
Assist with the maintenance and organization of congregate records, forms, and resources.
Provide information and referral to promote community awareness of existing services and programs.
Work cooperatively with the Aging network to bridge identified gaps in services for the elderly.
Provide training with service providers on Home Care program operation and care management functions.
Participate in team meetings and supervision.
Attend and participate in team, Home Care, and general staff meetings.
Participate in in-service training, courses, and workshops to maintain professional expertise and develop additional skills.
Assist in the orientation and training of new staff members.
Perform other duties as assigned.