Confirmation Specialist
Renewal by Andersen | Esler Companies•Leominster, MA
•Onsite
About The Position
Join a team that values communication, connection, and excellent service! Esler Companies | Renewal by Andersen is looking for a skilled Confirmation Specialist to support in-home consultation scheduling across multiple markets. Do you have a passion for helping others, staying organized, and ensuring every customer experience runs smoothly? We want to meet you! Last year we promoted over 50 of our teammates. Apply today and grow your career with us.
Requirements
- Prior Call Center experience is required.
- Excellent verbal communication and customer service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Professional, friendly demeanor.
- Comfortable navigating multiple systems and applications.
- At least 2 years of data entry experience.
Responsibilities
- Play a key role in keeping the appointment schedule accurate and on track across multiple markets.
- Ensure customers are fully prepared for their scheduled visits.
- Manage and update calendars to ensure accurate scheduling.
- Handle both inbound and outbound calls to verify details.
- Communicate and coordinate with Sales Consultants across multiple markets.
- Perform accurate data entry across several platforms.
- Follow up on canceled or rescheduled leads to maximize appointment success.
Benefits
- Medical, Dental, and Vision Insurance
- Monthly Performance Based Bonus Potential
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
