Configuration Technician - L3- 2nd shift - NAIC2

World Wide Technology Holding•Edwardsville, IL

4d•Onsite

About The Position

The Configuration Technician I performs production-level logical configuration and testing, following detailed work instructions provided by Engineering. The role works cross-functionally with other Supply Chain teams and performs configuration and testing of networking, wireless, telecom, collaboration, storage, server, and other technology products according to program needs. The position follows established procedures, captures quality-control records, and helps ensure equipment meets customer requirements.

Requirements

At least 2 years of progressive experience in a related field.
1–2 years of hands-on experience with router/switch, wireless, voice, security, and SAN solutions.
Ability to diagnose problems, identify possible resolutions, and implement effective solutions.
Ability to plan, organize, and manage resources and activities to achieve specified outcomes within defined timeframes and standards.
Ability to identify documentation needs and develop technical reference documentation in accordance with standards and styles.
Clear, precise written and verbal communication skills, including presenting complex information concisely for the audience.
Ability to take instruction and independently execute directives.
Ability to read engineering drawings, including network design documents and rack elevations.
Knowledge of testing hardware and software platforms.
Knowledge of network infrastructure cable types and best practices.
Ability to work independently and collaboratively in a team-oriented environment.
Ability to adapt to changing priorities, demands, and timelines, and to prioritize in a high-pressure environment using analytical and problem-solving skills.
Ability to meet customer-specific onboarding requirements, which may include background checks and drug testing, when required for continued employment.

Nice To Haves

Associate's degree in Information Technology.
CCNA (Cisco Certified Network Technician) certification.
Experience leveraging product knowledge to meet customer needs and understanding market segments and market data trends.

Responsibilities

Configure and test networking, wireless, telecom, and collaboration devices from multiple vendors.
Configure and test core network storage and server technologies or telecommunications products based on program needs.
Apply technical product knowledge to confirm proper functionality and operation.
Assist in optimizing work instructions and developing documentation.
Assist with basic troubleshooting of defective devices, logical issues, and system errors across a range of technologies.
Load operating systems and licenses, and update firmware according to customer requirements.
Configure, upgrade, and test networking and telecommunications equipment, including routers, switches, servers, wireless, voice, video, and radio access network items as needed.
Use established tools to communicate task status continuously.
Capture quality-control records and perform quality-control checks to validate configuration requirements.
Complete physical audits of equipment and accessories.
Follow installation and configuration instructions for various hardware platforms and accurately capture information.
Provide input for continuous improvement of customer production solutions.