Configuration Technician II - 2nd shift - Project Engineering

World Wide Technology Healthcare Solutions•Edwardsville, IL

23d•$21 - $25•Onsite

About The Position

Perform production level logical configurations and testing. Follow detailed work instructions provided by Engineering teams. Communicate with multiple members of the project team within and NAIC facilities. Perform troubleshooting of multiple device types to isolate issues resulting from failing hardware or software. Open and facilitate OEM level cases when needed. Communicate with multiple members of the project team within and NAIC facilities. This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Requirements

Associate’s degree in information technology or related field
A minimum of 2 years' progressive experience in a related field required
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
Ability to read engineering drawings (network designs documents, rack elevations) where applicable.
Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment.
Strong written and oral communication skills.
Knowledge of a broad range of network infrastructure cable types and best practices.
Ability to take instruction and independently execute on the directives.

Nice To Haves

CCNA preferred

Responsibilities

Troubleshooting of multiple vendor networking, wireless, telecom and collaboration devices.
Troubleshooting of equipment such as core network storage and server technologies, or general telecommunication product.
Facilitate opening and resolution of OEM cases and work directly with OEM engineers.
Complete all required paperwork required for reverse logistics, non-conformance and OEM trouble cases.
Lead troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies.
Communicate effectively with multiple cross-functional teams.
Ensures compliance with established codes, regulations, and standards.
Logical work to load OS (Operating system), loading license, and update firmware per customer requirements.
Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program need).
Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture.
Complete physical audit of equipment and accessories.