Configuration Specialist

DMI•Sharonville, OH

4d•$61,600 - $77,000•Hybrid

About The Position

We are seeking a Configuration Specialist to lead customer implementations within our Telecom Expense Management (TEM) platform. This customer-facing role is responsible for onboarding new customers, configuring platform settings based on business requirements, and providing end-user training and ongoing support. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in configuring SaaS solutions.

Requirements

Bachelor’s degree in Information Systems, Business, Telecommunications, or a related field (or equivalent experience).
3+ years of experience in SaaS platform implementation, customer success, or telecom expense management.
Excellent communication skills, with the ability to engage with customers at all levels.
Strong analytical and troubleshooting skills, with attention to detail.
Ability to translate business needs into system configurations.
Experience using ticketing and project management tools such as Jira, ServiceNow, or Monday.com.
Ability to multitask and manage multiple customer implementations simultaneously.
Ability to work after hours and weekends to deliver projects on time when necessary.
Must be a U.S. Citizen
Ability to work in an office environment.
Ability to sit for long periods of time.
Ability to utilize a keyboard and mouse.
Ability to work in front of a computer screen for long periods of time.

Nice To Haves

Experience configuring enterprise software, financial systems, or workflow automation tools is preferred.
Familiarity with telecom billing, cost allocation, and IT expense management is a plus.
Experience with SQL, data imports, and reporting tools is a plus.

Responsibilities

Lead customer implementations, configuring the TEM platform to align with customer requirements.
Work directly with customers to understand their business needs, workflows, and system dependencies.
Configure and customize the platform to support telecom invoice processing, cost allocation, and reporting needs.
Provide customer training and onboarding, ensuring users can effectively utilize the platform.
Develop implementation guides and best practices, documenting customer configurations and workflows.
Troubleshoot and resolve customer configuration issues in collaboration with internal teams.
Act as a subject matter expert in platform functionality, guiding customers on best use cases.
Work cross-functionally with Product, Development, and Support teams to improve platform usability and ensure customer success.
Monitor and optimize customer configurations for accuracy, compliance, and efficiency.
Stay up to date on telecom expense management trends and best practices to provide informed recommendations to customers.