Configuration Services Analyst

Frost Bank • San Antonio, TX

8d

About The Position

As a Configuration Services Analyst at Frost, you will contribute to effective configuration data management by ensuring data accuracy, integrity, and usability. You will manage the Configuration Management Database (CMDB) or other configuration repositories, maintaining configuration item records, relationships, and attributes. The role supports decision-making, improves process efficiency, and helps the organization maintain control over its IT infrastructure and software systems. It also emphasizes continuous improvement and achieving outcomes through integrity, caring, and excellence.

Requirements

• Bachelor’s degree in Information Technology or equivalent work experience.
• At least 2 years of related experience in hardware or ITAM.
• Demonstrated experience in the configuration line of business.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft computer applications.

Nice To Haves

• Knowledge of ServiceNOW and best practices.

Responsibilities

• Contribute to effective configuration data management, ensuring accuracy, integrity, and usability.
• Support decision-making processes, improve process efficiency, and help maintain control over IT infrastructure and software systems.
• Analyze configuration data to identify patterns, trends, and anomalies.
• Conduct data audits, reconcile inconsistencies, and ensure data accuracy and completeness.
• Manage the CMDB or other configuration repositories, maintaining configuration item records, relationships, and attributes.
• Take action using integrity, caring, and excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level