Configuration Senior Specialist

NTT DATA Services•Arlington (REMOTE), VA

1d•$78,948 - $164,476•Remote

About The Position

The Configuration Manager is responsible for overseeing and improving the organization’s Change Management and Configuration Management processes. This role ensures that changes are introduced in a controlled and coordinated manner and that configuration data is accurate, complete, and aligned with organizational standards. The ideal candidate combines strong analytical skills with stakeholder engagement experience, a collaborative mindset, and the ability to drive continuous improvement.

Requirements

Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
Minimum 5 years' experience in a change/configuration manager role or supporting configuration responsibilities
Ability to obtain a Public Trust clearance

Nice To Haves

Experience with Jira, including creating dashboards and reporting.
Proficiency with Microsoft Office products, especially Excel and PowerPoint.
Strong analytical and problem‑solving skills.
Excellent written and verbal communication skills.
Demonstrated ability to work independently as a self‑starter and collaboratively as a team player.
Experience working with stakeholders across functional and leadership levels.
Experience creating SOPs, job aids, and process improvement documentation.
ServiceNow experience, including CMDB functionality.
Hands‑on experience mapping attributes for Configuration Items (CIs).
ITIL 4 Foundation certification (or ability to obtain within 6 months).

Responsibilities

Lead and manage end‑to‑end Change and Configuration Management processes.
Maintain and enhance the CMDB, including defining and mapping attributes for Configuration Items (CIs).
Oversee change control workflows, approvals, scheduling, and reporting.
Develop, update, and maintain SOPs, job aids, and process documentation.
Facilitate meetings with stakeholders to review changes, gather requirements, and resolve issues.
Create and maintain dashboards and reports (preferably in Jira and/or ServiceNow).
Analyze trends and data to identify process improvement opportunities.
Document improvement plans and track execution progress.
Collaborate across teams to ensure adherence to configuration and change management standards.
Support audits, compliance reviews, and configuration accuracy initiatives.
Serve as an advocate for ITIL best practices within the organization.