Senior Quality and Configuration Specialist

Elara Caring•Dallas, TX

About The Position

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Senior Quality and Configuration Specialist. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer delivering unparalleled care, we need Senior Quality and Configuration Specialist with commitment and compassion. Are you one of them? If so, apply today!

Requirements

Bachelor’s Degree in Business Administration, Healthcare Administration or other relevant field or 8+ years of equivalent experience in lieu of a degree.
3+ years experience in Home Health or Hospice
3+ years experience with HomeCare HomeBase
Prior experience in implementing business process reviews
Experience mapping current and desired processes in detail, showing various process steps and who is performing each step

Responsibilities

Objectively evaluates their current "As Is" state by surveying, interviewing, and/or conducting focus groups with constituents from across the organization.
Provides excellent customer service to the clients and internal staff while demonstrating a sense of urgency and expert knowledge.
Conducts training of new hires and current staff to ensure that staff are educated on HCHB navigation and workflow assigned to each responsible position.
Develops resources (manuals, job aids, helpful tools) for the service lines as it relates to HCHB and Forcura.
Oversees the administration, configuration, integration, and maintenance of critical 3rd-party client-facing business applications and interfaces.
Assists in selection and implementation of new applications as well as upgrades, patches, and new releases to existing applications.
Develops project plans and monitors the tracking/reporting status of assigned projects/tasks, issues, and risks.
Participates in strategic level discussions to identify opportunities for the organization to leverage technology for improved accuracy and efficiency.