Configuration Manager

SHR Consulting Group, LLC • Arlington, VA

23h • Onsite

About The Position

SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

We are a rapidly growing organization seeking an experienced Configuration Manager to lead and execute the configuration management processes for a large, complex DoD enterprise environment supporting the DISA Joint Service Provider (JSP). The successful candidate will ensure all hardware, software, services, and documentation are accurately represented in the Configuration Management Database (CMDB) and that all changes are processed through the JSP Enterprise Change Management framework.

Requirements

• Working knowledge of BMC and ServiceNow CMDB tools; hands-on experience administering ServiceNow and/or BMC CMDB tools at enterprise scale.
• Three (3) or more years of experience in configuration management, CMDB administration, or IT service management within a DoD or federal IT environment of similar size and complexity.
• Ability to apply DoD STIGs and IAVAs to maintain system compliance; experience with backup and recovery tools and procedures.
• Practical experience writing automation in Python and/or PowerShell for data import/export, normalization, and analysis against CMDB systems.
• Familiarity with DevSecOps principles, version control, and Infrastructure as Code (IaC) approaches to managing CMDB configuration.
• Experience integrating CMDB with ITSM modules (Incident, Problem, Change) and with monitoring/scanning tools such as Splunk, SolarWinds, SCOM, Tanium, ACAS, and MECM via REST/SOAP APIs.
• Ability to create and maintain technical documentation, SOPs, Work Instructions, and system configuration records.
• Strong oral and written communication skills; ability to brief technical topics to non-technical stakeholders.
• U.S. Citizenship
• Active Secret Clearance (or higher)
• Must meet DoD 8570.01-M / DoD 8140 IAT Level II baseline certification requirements prior to start (e.g., Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, or equivalent). Computing Environment certification appropriate to the role is also required.

Nice To Haves

• Experience in a DoD, Intelligence Community, or Federal Government IT environment is preferred.
• Familiarity with ITIL service management practices is preferred; ITIL Foundation certification strongly preferred.
• Familiarity with DoD RMF processes, eMASS, A&A documentation, and DoD ICAM frameworks is preferred.

Responsibilities

• Maintain CMDB data and system records in accordance with DISA governance and policy; maintain system configuration documentation, baseline records, and change logs in accordance with configuration management processes.
• Oversee the complete Configuration Item (CI) lifecycle from procurement and discovery through deployment, maintenance, and final retirement/decommissioning; build and maintain accurate CI relationships and dependency maps to ensure downstream impact analysis during outages or planned maintenance.
• Ensure systems of record (e.g., DPAS) are provided up-to-date information on IT assets both deployed and not deployed; build automations to enable mass export/import of data across a heterogeneous set of IT systems.
• Conduct regular, scheduled audits of the CMDB against physical floor checks and automated network discovery scans (e.g., Tanium, ACAS, MECM) to identify and resolve discrepancies; track hardware End-of-Life/End-of-Support dates and software license utilization to support capacity planning.
• Maintain a library of automations and scripts (Python, PowerShell) for CMDB artifact maintenance using CMDB OEM best practices for importing, exporting, and data analysis; configure, schedule, and maintain automated network discovery to ensure continuous, real-time asset data.
• Develop and implement auto-remediation scripts to identify, flag, and quarantine orphaned, duplicated, or stale CI records; utilize DevSecOps principles and version control repositories to manage and deploy CMDB configuration changes and scripts (Infrastructure as Code).
• Operate and maintain external system integrations; collaborate with external system owners to provide data analytics support that enriches data both in the CMDB and in connected systems; establish and maintain data workflow architecture across the enterprise.
• Ensure the CMDB seamlessly integrates with Incident, Problem, and Change Management modules so service desk technicians and engineers have accurate asset data during troubleshooting; develop and maintain REST/SOAP API connections to external vendor portals (warranty) and internal monitoring tools (Splunk, SolarWinds, SCOM).
• Establish and enforce data normalization rules across all integrated tools to ensure naming conventions and asset tags remain consistent when flowing into the CMDB.
• Ensure all CMDB systems, tools, and automations maintain compliance with DoD STIGs, IAVAs, and applicable Command Cyber Tasking Orders (CCTOs), including static, dynamic, and cyber code scanning of any custom tools or code.
• Support Risk Management Framework (RMF) activities including development and maintenance of system security documentation, POA&Ms, and A&A artifacts; ensure the CMDB ATO system package is updated and maintained according to schedule and that the CMDB reflects the latest state of the enterprise from an ATO boundary IT asset audit perspective.
• Intersect CMDB asset data with ACAS vulnerability scans to help cybersecurity teams prioritize patching based on CI criticality; configure the CMDB to automatically trigger security alerts when unauthorized hardware/software is discovered; provide rapid, accurate system dependency mapping to the DCO team during security incidents.
• Develop, update, and maintain SOPs, Work Instructions, and technical documentation for all supported systems; provide status updates, incident reports, and After Action Reports (AAR) as required.
• Participate in Configuration Change Control Board (CCB) and Change Advisory Board (CAB) processes; act as the authoritative voice on asset impact during CAB meetings, ensuring no changes are approved without verified CMDB dependency checks.
• Develop, customize, and present CMDB health dashboards, KPIs, and compliance metrics to Government stakeholders and program leadership; maintain comprehensive data dictionaries and data models so external system owners understand how to map their data into the CMDB.

Benefits

• Comprehensive benefits package including health, dental, and retirement plans with company match
• Paid time off and federal holidays
• Professional development support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior