Configuration Management Analyst

Leidos•Shiloh, IL

1d•$59,150 - $106,925•Onsite

About The Position

Leidos is seeking a full-time Configuration Management (CM) Analyst to join their Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL. This role supports the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA). The analyst will contribute to network operations and engineering functions, supporting DISA's transition from legacy tools to the ServiceNow platform, and ensuring the reliability and security of critical communication infrastructure.

Requirements

A current and active DoD Secret security clearance is required.
Requires 2+ years of direct experience in Configuration Management or a related IT field.
Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool.
Solid understanding of networking concepts.
Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.
Ability to work both independently and as part of a collaborative team.
Experience with Microsoft Office Suite (Word, Excel, PowerPoint).

Nice To Haves

A Bachelor's degree is a plus.
ServiceNow experience is a significant plus.
Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
ITIL Foundation Certification.
Interest in developing skills related to ServiceNow reporting and dashboards.

Responsibilities

Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.
Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
Receive, track and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.
Monitor the progress of approved changes to ensure they are implemented correctly.
Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.
Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
Assist with process documents to ensure documentation stays current and reflects best practices.
Contribute to the development and improvement of CM processes and procedures.