Configuration Management Analyst
General Dynamics Information Technology•International Falls, MN
•Onsite
About The Position
Supports the establishment and maintenance of the customer’s IT asset and configuration management program. They must be detail-oriented and have in-depth knowledge in maintaining the consistency of information regarding the design requirements, functional and physical attributes, and operational information of enterprise configuration items (CIs). Candidates should have knowledge and experience in IT asset, configuration, change, release, and deployment management. Candidates must possess excellent interpersonal, business management, and customer service skills.
Requirements
- 5 + years of related experience
- Bachelor’s Degree and 3 years relevant experience (or) Associate’s degree and 7 years relevant experience (or) No degree and 11 years of directly applicable experience
- Minimum experience requirement will be the greater of position and TESA requirements.
- SECRET clearance
- A Bachelor’s degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated and 5 years relevant experience, and/or in a computer science, information system, a physical science, engineering or a mathematics-intensive discipline.
- Candidate must meet Germany TESA requirements as follows: Germany: A Bachelor’s Degree and three (3) years of recent specialized experience; or Associates Degree and seven (7) years of recent specialized experience; or No degree and 11 years or recent specialized experience.
Nice To Haves
- Data Analysis & Visualization with Power BI.
- App Development Using Power Apps.
- Automating Workflows with Power Automate.
- Data Integration with Common Data Service (Dataverse).
- Customizing Solutions for Business Needs.
- ITIL4 Foundations (or) ITIL (Version 5) Foundations
- ITIL Practitioner: IT Asset Management
- ITIL Practitioner: Service Configuration Management
- ITIL Practitioner: Change Enablement
Responsibilities
- Maintaining a comprehensive, effective CM program
- Support IT Governance
- Support the establishment and maintenance of an IT asset management program
- Support the tracking of assets and configuration items through the full lifecycle; provide detailed analysis the informs customer during lifecycle planning.
- Support the collection of configuration data.
- Support the development of CMDB policy, processes and knowledge base.
- Provide support in the maintenance of the organizational Configuration Management Database (CMDB) auditing to ensure the accuracy of configuration data and proper reporting and status accounting.
- Works with the Configuration management team, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
- Assisting in developing standard IT configuration management methodology; establish a mature process for change management/enablement.
- Monitoring standards compliance, as well as change and release implementation
- Ensure the establishment of detailed records that provide current state of CIs, historical changes, and checks/balances that are fully auditable.
- Conducting Technical Review Board (TRB) and Change Review Board (CRB) meetings or other medium established to manage change control.
- Utilizing NIST SP 800-128 (Security Focused Configuration Management), NIST CM Controls, DoW CIO ZTA directives, standards, and frameworks support the tracking and enumeration of CI’s with respect to security risk.
- Working with Cross-functional teams with multiple product owners
- Validate the soundness and accuracy of configuration management audits and reconciliation
- Works with other ITSM processes to inform configuration management activities based on new requirements ensuring alignment to NIST and ZTA frameworks
- Other duties as assigned.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
- Total Rewards package
- Allowance, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
