Configuration Analyst

Quest Diagnostics • Secaucus, NJ

22h • Remote

About The Position

The Configuration Analyst provides analysis and coordination for projects related to clinical tests, supporting standardization, data integrity and consistency, and synchronization across multiple systems. The role works with cross-functional teams across laboratory systems, clinical medical reporting, front-end specimen processing, rules, collection, clinical lab testing, and anatomic pathology. It is based in Secaucus, New Jersey, and is listed as remote, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM. The role includes occasional off-hours support and on-call coverage, and travel is required.

The analyst reviews and implements database requests and clinical test changes, evaluates operational, billing, and pricing impacts, and tests clinical data flows from ordering through reporting. The position coordinates database changes and laboratory updates nationwide, provides training and troubleshooting, and partners with IT, clinical, technical, instrument, and project teams. It also supports quality, standardization, user documentation, testing plans, approvals, and user acceptance testing.

Requirements

• Minimum of 3 years’ experience in a laboratory setting.
• Ability to prioritize tasks and work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Bachelor’s degree in a medically related field or equivalent work experience.
• Travel is required.

Nice To Haves

• Experience with a clinical test database is highly desirable.
• Project management experience is highly desirable.
• Medical Technologist Certification is preferred.
• Knowledge of laboratory operational processes, including technical departments, processing, client services, or billing.
• Knowledge of specimen process flow, transport, and specimen requirements for routine and esoteric testing.
• Familiarity with clinical specimen requirements.
• Familiarity with clinical laboratory reporting, including reference ranges and flagging.
• Familiarity with desktop tools such as MS Excel, MS Word, and Access.

Responsibilities

• Review, analyze, interpret, and implement database requests from National Leaders, Medical Directors, and other groups responsible for standardization decisions.
• Review, analyze, interpret, and implement clinical test requests from Business Units in accordance with departmental approval processes.
• Perform national-level calculations, reflexing, and interpretations for medical reporting.
• Analyze the impact of requests on laboratory operations, billing, and pricing, including differences among Business Units.
• Test clinical data from order to reporting, including accessioning, resulting, interfacing, calculations, interpretations, reflexing, billing, Quanum, medical comparisons, and report comparisons.
• Support multiple referrals, test send-outs, interfaces, troubleshooting, and laboratory system standardization.
• Coordinate nationwide implementation of database changes and communicate necessary changes clearly and in detail to laboratories.
• Provide training in database functions.
• Troubleshoot database problems reported by the National Help Desk or Business Units at national and local levels, including on-call support.
• Partner with IT programming staff to deploy software projects nationwide.
• Partner with Technical, Clinical Franchises, and instrument groups on new and changed requests.
• Support the Manager of Application Databases in monitoring quality, adherence to conventions, standardization, and integrity of national databases.
• Assist IT training and programming personnel in developing user documentation and procedure recommendations.
• Test database changes and obtain approvals before implementation.
• Create test plans in conjunction with project managers and participate in quality review discussions to resolve issues and review errors.
• Represent the department as a subject matter expert in meetings with Clinical Franchises and National Leaders, helping ensure optimal outcomes across compliance, billing, and related processes.
• Partner with Project Managers and Regional Business on projects, including network optimization and standardization.
• Support new test requests and front-end processes, including specimen collection and creation of rules based on clinical tests, patient demographics, client information, and collected specimens.
• Coordinate and publish laboratory updates.
• Assist project managers with creating user acceptance testing to support pre- and post-IT programming implementation.

Benefits

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
• Well-being programs.
• Annual no-cost Blueprint for Wellness® health assessment program.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• Six holidays plus one “MyDay” off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level