Configuration Analyst

Boston Mutual Life Insurance Company•Canton, MA

11h•Hybrid

About The Position

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” Statement of Position The Configuration Analyst reports directly to the Director – Business Application Support. The Configuration Analyst is responsible for two key aspects of business applications support – both the daily operational/product support needs of the existing systems along with serving as a vital resource and consultative partner with key stakeholders in the business. This will include becoming an expert of the online tools used to maintain and configure the information systems and software to give the business the greatest use of the system. This position will need to understand our insurance products and master our business workflow in order to provide users with support and provide valuable insight of our policy administration system. In addition, this role will develop client relationships to achieve business objectives, coordinate designs, system validation, and configuration activities across solutions and work streams.

Requirements

Bachelor’s degree in Information Technology, Computer Science or a related discipline preferred.
5 + years’ experience in implementation and support of integration of information systems in a insurance setting.
3 + years’ experience in the life insurance industry
Knowledge of various Configuration Management tools
Knowledge of life insurance products and services
Knowledge of Policy Administration Systems and workflows
Knowledge of creating and managing complex databases
Strong analytical skills
Proficiency in Repository management
Well versed in project management, agile mythology and product support
Excellent interpersonal skills with ability to explain technical issues to technical and nontechnical staff
Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues
Strong technical expertise with a wide range of technologies.

Responsibilities

Work with Boston Mutual teams and vendors to maintain the policy administration system
Master online system tools such as rules & rates engines, user groups and documents templates
Become liaison between business teams and development teams to manage system workflows
Plan and execute CM throughout the project lifecycle, including configuration, migration, deployment, and security
Coordinating and directing system configurations
Maintain a current understanding current environments and knowledge of the CM tools
Create, review, and update existing configuration management plans
Analyze configuration related issues and provide viable solutions
Responsible for managing and troubleshooting the CM environment
Prepare and maintain configuration documentation and plans
Coordinate the individual and whole parts of a product
Propose viable solutions for issues and continuous improvement items
Perform daily operational support (Level 2-type troubleshooting)
Provide production support, investigation and troubleshooting of technical apps and systems
Remain up to date with current build technology