Configuration Analyst II - Limited Service

State of Vermont • Calais, VT

1d • Hybrid

About The Position

The Configuration Analyst will support the web-based system known as Harvest, used by the Child Nutrition Team for processing applications and claims. The role involves analyzing business processes, procedures, and user requirements to identify opportunities for process improvement, enhancing existing systems, and implementing new systems. The analyst will collaborate with stakeholders to understand their needs, improve system performance, and ensure ease of use for process analysis, operational efficiency, and a seamless user experience. This is a hybrid role located in Montpelier, with in-office days requiring presence in Montpelier.

Requirements

• Proven experience as a Business Systems Analyst or similar role.
• Strong analytical and problem-solving skills.
• Experience with systems configuration and process improvement.
• Familiarity with systems development lifecycle and project management methodologies.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Associate's degree or higher in computer science, information technology, data science, or related field AND three (3) or more years of experience in data administration, business analysis, statistics, computer programming or design work.
• OR Six (6) years or more of data administration, business analysis, statistics, computer programming or design work.

Nice To Haves

• Experience in technical support and software implementation is desirable.
• Knowledge of data management principles and practices is advantageous.
• Bachelor’s degree in relevant field.
• Configuration Experience with HR Systems (both on-premise and SAAS).

Responsibilities

• Resolve production issues within the Child Nutrition applications and claims system (Harvest) by partnering with vendors and stakeholders to report, track, and coordinate issue resolution through vendor ticketing systems, including monitoring progress and communicating status updates to stakeholders.
• Management of system enhancement requests and development of technical language for implementation of those requests.
• Provide input and recommendations regarding system improvements, business process efficiencies, and future technology needs based on analysis of program operations and system performance.
• Monitor vendor performance by tracking support hours, response times, and deliverables against contracted Service Level Agreements (SLAs).
• Coordinate stakeholder validation and user acceptance activities for system fixes and enhancements before deployment to production environments.
• Fulfillment of reporting requests made by Child Nutrition team and stakeholders, utilizing Excel and other tools such as Power BI for reporting and data visualization.
• Creation of system design documents, flowcharts, and detailed requirements documentation.
• Maintain effective working relationships with partner agencies and vendor to ensure projects remain on schedule and contractual obligations are met.
• Providing technical support, guidance, training, direction, and assistance to team members on implemented software.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree