Conference Services Manager (Events / Banquets / Hospitality) – Full-Time

DELAVAN LAKE LAWN MANAGEMENT LLC • Delavan, WI

8d • Onsite

About The Position

Join Lake Lawn Resort as a Conference Services Manager and lead the planning and execution of group events, conferences, and banquets. This role is ideal for someone who thrives in a fast-paced hospitality environment and excels at coordinating details, managing client relationships, and delivering seamless events.

Requirements

• College degree or equivalent experience
• 3+ years of experience in conference services, event management, or hotel/resort operations
• Experience with systems such as Amadeus, Versa, and Microsoft Office (Word, Excel)
• Valid driver’s license required

Nice To Haves

• Prior supervisory experience in food & beverage or banquet operations preferred
• Strong organizational and multitasking skills
• Excellent communication and client management abilities

Responsibilities

• Serve as the primary point of contact for group and conference clients
• Plan, coordinate, and execute events from booking through completion
• Prepare detailed Banquet Event Orders (BEOs) and group resumes
• Collaborate with internal departments (F&B, operations, housekeeping, etc.) to ensure seamless execution
• Upsell event enhancements including menus, themed events, activities, and additional services
• Maintain accurate event details in systems such as Amadeus, Versa, and Sales & Catering platforms
• Communicate event timelines and requirements to all stakeholders
• Ensure high levels of guest satisfaction and resolve issues as they arise
• Support revenue growth through client engagement and service excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees