Conference Services Manager

AccorHotel • Dallas, TX

1d • Onsite

About The Position

Responsible for the management of all aspects and functions of the events assigned by the Director, Conference Services in accordance with hotel standards. Coordinate arrangements and details for clients' functions. Maintain a philosophy, which serves as a guide to Conference Services staff. Effectively handle multiple programs and ensure the successful completion of all job duties. Contact client and maintain effective communication throughout planning and while on site. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests’ needs, respond promptly and acknowledge all guests. Maintain positive guest and colleague relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Daily scheduled group functions, times, locations, amount of people and specified requirements. Understand the location of all hotel function space and names of function rooms. Understand all styles of meeting and banquet room sets and banquet room capacities. Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards. Make note of changes as received from Catering and post function sheets for the next 7-days. Document daily set-up requirements according to departmental procedures / attach respective diagrams. Inspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments. Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures. Conduct pre-function meeting and review all information pertinent to set-up and service of group. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.’s; bring any deficiencies with respective department personnel. Assist staff with their job functions to ensure optimum cleanliness and service standards for guests. Coordinate group's requests for additions/changes to scheduled arrangements. Direct the final breakdown of function room and clean up. Monitor storage and delivery of group packages. Maintain a personal organization system for files and paperwork within departmental guidelines.

Requirements

• Bachelor degree in relevant field or a combination of equivalent education and/or experience.
• 3-5 years’ experience as Conference Services Manager, preferably at a four or five Star/Diamond hotel.
• Knowledge of accommodating room capacities.
• Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such.
• Knowledge of organizing set-up requirements from information on Banquet Event Orders (B.E.O.'s).
• Knowledge of staffing guidelines/requirements to set-up, turn and breakdown function spaces.
• Fluency in English both verbal and written with legible communication.
• Compute basic arithmetic.
• Familiarity with cost controls.

Responsibilities

• Manage all aspects and functions of assigned events.
• Coordinate arrangements and details for clients' functions.
• Maintain a guiding philosophy for Conference Services staff.
• Effectively handle multiple programs and ensure successful completion of duties.
• Contact clients and maintain effective communication throughout planning and on-site.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Maintain positive guest and colleague relations.
• Be familiar with all hotel services/features and local attractions/activities.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Understand daily scheduled group functions, times, locations, attendance, and requirements.
• Understand the location and names of all hotel function space and rooms.
• Understand all styles of meeting and banquet room sets and capacities.
• Retrieve and organize Banquet Event Orders (B.E.O.'s).
• Document daily set-up requirements and attach diagrams.
• Inspect pre-set function areas/rooms for cleanliness, working condition, and proper setup.
• Monitor and ensure functions are set up, refreshed, and broken down according to schedule.
• Conduct pre-function meetings.
• Monitor staff performance.
• Assist staff with job functions to ensure optimum service standards.
• Coordinate group's requests for additions/changes.
• Direct the final breakdown of function rooms and clean up.
• Monitor storage and delivery of group packages.
• Maintain a personal organization system for files and paperwork.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager