Conference Services Manager - Maryland
About The Position
Assist Sales & Operations in obtaining customer satisfaction by leading event and group servicing management. Coordinate all aspects of conferences to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor.
Requirements
- High School graduate or equivalent.
- Minimum 2 years event management, food industry or hotel experience preferred
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Ability to frequently talk, hear, walk and sit.
- Ability to occasionally use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch.
- Ability to regularly lift and/or move up to 20 pounds and infrequently lift and/or move up to 20 pounds
- Outgoing personality
- Maintains a professional image at all times through appearance and dress
- Ability to work collaboratively with hotel service team in providing exceptional customer service
- Clear, concise written and verbal communication skills
- Ability to navigate complicated computer systems & strong knowledge of Microsoft office. Delphi experience preferred.
- Ability to work effectively under time constraints and deadlines
- Must have flexible work hours that may include evenings, weekends, and holidays
- Approachability and Customer Focus
- Interpersonal Savvy
- Problem Solving
- Functional/Technical Skills
Nice To Haves
- Delphi experience preferred.
Responsibilities
- Ensure all functions have secured sufficient payment based on standard method of payment SOP
- Send all after event receipts and final billing to clients.
- Serve as sole contact for assigned definite groups
- Call for all final headcounts and upselling opportunities.
- Optimize room rental charges and effectively upsell food and beverage, audio visual, and hotel services
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
- Conduct hotel site inspections and client presentations as needed
- Consistently participate in the re-booking of repeat business
- Prepare resumes for groups prior to group arrival and review all details in BEO Meeting
- Adhere to selling policies as set forth by leadership
- Participate in all meetings as directed by leadership
- Provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus
- Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders
- Ability to work with outside vendors to ensure client satisfaction for all events/groups
- Remain available to hotel managers while on property
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
