Conference Services Manager

Four Seasons Hotels and Resorts•Orlando, FL

2d•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Conference Services Manager to join their team. This role involves coordinating all requirements for conference groups booked by the Sales Department, enforcing sales agreements, and guiding meeting planners through the planning process to ensure their satisfaction. The ideal candidate will be a leader who can collaborate with clients, present creative menu options, and maximize revenue while meeting client needs. This position requires strong communication skills, the ability to finalize booking details, up-sell services, and ensure effective communication with all hotel departments. The role also includes supervising banquet event execution, reviewing banquet checks, and participating in various client and staff meetings. The Conference Services Manager must be able to make timely decisions, resolve challenges, and maintain knowledge of hotel facilities and meeting spaces. Ensuring client satisfaction from the outset of all events is a key responsibility.

Requirements

Prior experience of 5 or more years directly working with a hotel or resort within the conference services department.
A sincere willingness to provide service to residents, guests, and peers.
Good organizational skills, with the ability to work independently.
Ability to function well under pressure, negotiate, set priorities and adjust to changing conditions.
High work ethic, with a sense of responsibility for the role filled within our team.
Experience with Golden Sales &Catering (Delphi), Opera, CVENT/Prismm (or similar Floor Plan Designing Systems), HotSOS, Workday, Teams, OneDrive, and Microsoft Office Suite programs
A successful candidate will have a flexible schedule, ability to work weekends and holidays.
Must be fluent in English and possess legal work authorization in the United States.

Responsibilities

Communicates the needs and expectations of the client with all departments in the hotel
Ensure successful execution of groups from the resort’s standpoint and simultaneously, the clients’ satisfaction
Collaborate with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
Maintain an active trace/follow-up system
Supervise the execution of banquet events
Review all function space with banquet manager and when necessary, head house attendant
Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Pre-Convention Meetings, Planning Visits, and Menu Tastings
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments
Ensure satisfaction of client at the outset of all events