Conference Services & Catering Coordinator - Year Round - Full Time

Alterra•Steamboat Springs, CO

7d•$23 - $24•Onsite

About The Position

The Conference Services & Catering Coordinator supports Steamboat’s Sales and Catering department through the full cycle of catering and conference services processes, providing administrative support and contributing to sales efforts. The role works closely with Catering & Conference Services Managers and the Director of Hotel Sales and Catering, interfaces with relevant departments, and supports group, social, and conference events.

Requirements

High school diploma or GED equivalent.
Good communication skills, including clear verbal, non-verbal, and written English communication.
Ability to work nights and weekends as needed.
Ability to work outdoors in sometimes inclement weather.
Valid driver’s license, certificate of insurance, and ability to meet company insurability requirements.
Ability to travel by vehicle when required, including in winter driving conditions in Colorado.
Ability to interact and maintain positive relationships with guests, coworkers, and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards.
Must be at least 18 years of age.

Nice To Haves

Knowledge and use of Salesforce/Delphi, including running reports, contact management, and generating contracts.
Knowledge and use of Microsoft Office products, including designing and creating Excel reports and Word memos.
Ability to provide ski or ride tours with groups.
Bachelor’s degree.

Responsibilities

Work closely with Catering & Conference Services Managers and the Director of Hotel Sales and Catering.
Lead various initiatives in social and group catering to grow sales and ancillary spending.
Monitor the conference services inbox and voicemail and assist managers with leads, proposals, and RFPs.
Oversee daily and weekly reports and distributions for the Delphi Management system.
Update and program menus and items in the Delphi Sales Management system as requested.
Provide onsite support for banquet and food and beverage teams at conferences, weddings, and social events.
Perform day-to-day departmental administrative functions.
Coordinate, initiate, and prepare client billing, ensuring it is sent accurately and on time.
Maintain group folders, pre-conference notebooks, and preparation documents for group and social catering business; assist with social catering contract issuance.
Oversee vendor communications, including filtering pre-event questions and handling relevant event load-in and load-out information.
Work with assigned groups to detail conference and event needs and provide clients with accurate, detailed BEOs, estimates, and layouts.
Assist managers with scheduling, preparing, and conducting site tours.
Distribute mail daily, share pertinent emails and intercompany information with managers, and update department bulletin boards.
Assist the Director and Managers with special projects.
Comply with company policies, procedures, and regulatory requirements.
Perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs for eligible employee categories.
Apex-MEC minimum essential coverage plan available to seasonal employees without an offer of major medical coverage, including preventive visits, urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.