Meeting and Conference Centre Team Lead

Norton Rose Fulbright • Toronto, ON

2d • CA$81,500 - CA$100,700 • Hybrid

About The Position

Norton Rose Fulbright Canada LLP is seeking a Conference & Hospitality Team Lead to join our Toronto office. Reporting to the Manager, Office Services & Facilities, this role is responsible for overseeing the daily operation of the firm's conference floor, catering and hospitality services, and reception function. The successful candidate will lead a team responsible for delivering an exceptional and consistent experience for clients, visitors, lawyers, partners, and business services professionals. This role requires a hands-on leader who thrives in a fast-paced environment, demonstrates strong operational discipline, and is committed to service excellence.

Requirements

• 5+ years of experience in conference services, hospitality, catering, reception, or client-facing operations within a professional services, hospitality, or corporate environment.
• Previous leadership experience with responsibility for coaching, scheduling, training, and performance management.
• Experience working in a law firm, professional services firm, private club, luxury hotel, or similar high-service environment is strongly preferred.
• Strong organizational, communication, and stakeholder management skills.
• Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail and service standards.
• Experience overseeing vendors, budgets, inventory, and service delivery.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and experience using room booking and event management systems to support efficient operations and a high-quality client experience.
• Fluency in English, bilingualism in French is an asset.
• Willingness to work flexible hours, including after-hours and weekends as needed.

Responsibilities

• Lead the day-to-day operation of the conference floor, ensuring meeting rooms, boardrooms, and client-facing spaces are maintained to the highest standards.
• Oversee the planning and execution of internal and external meetings, including room setup, catering, audio-visual requirements (in coordination with our AV team), hospitality services, and room turnover.
• Act as the primary point of coordination for conference floor operations, proactively managing scheduling conflicts, service issues, and last-minute requests.
• Partner with lawyers, assistants, facilities, AV, and other stakeholders to ensure a seamless meeting and client experience.
• Establish and maintain operating procedures and service standards that reflect a premium professional services environment.
• Lead, coach, schedule, and develop the catering and conference services team while fostering a culture of accountability, professionalism, and exceptional client service.
• Ensure catering, food and beverage service, meeting support, inventory management, and hospitality services are delivered consistently and to a high standard.
• Manage vendor relationships, monitor service quality, and oversee hospitality-related invoices and expenses.
• Establish, implement, and monitor service standards to ensure consistent execution and the highest levels of cleanliness, health and safety, organization, and presentation across all client-facing and service areas.
• Support the planning and delivery of client events, receptions, and firm functions as required.
• Oversee reception and front-of-house operations, ensuring a welcoming, professional, and seamless experience for all clients and visitors.
• Ensure appropriate reception coverage and provide leadership support during peak periods, absences, and high-profile meetings.
• Establish and reinforce front-of-house service standards, visitor management protocols, and escalation procedures.
• Serve as the escalation point for client-facing service issues and identify opportunities to continuously enhance the visitor experience.
• Ensure reception and conference services operate as an integrated team to deliver exceptional service across all client touchpoints.

Benefits

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed