Conference Center Director

State of Indiana•Indianapolis, IN

5d•$75,010•Onsite

About The Position

Oversees daily operations of the Indiana Government Center's 32 room Conference Center and the Statehouse Tour Office and Education Center, ensuring high quality tours and visitor experiences. Manages scheduling and coordination for agency meetings, legislative activities, public events, educational programs, and Statehouse weddings. Provides direction for tour and educational programming, including support for school groups. Serves as primary liaison to legislative staff, executive leadership, agency partners, vendors, and community organizations. Ensures compliance with all event policies, documentation requirements, and safety standards. Drives service quality by monitoring performance feedback, customer satisfaction, and operational metrics. Modernizes scheduling tools, improves processes, and strengthens cross team communication. Provides daily leadership and supports the broader operations staff. Ensures safe, efficient, welcoming, and well managed facility and visitor operations across IDOA's public facing areas.

Requirements

Extensive knowledge of the principles, practices, and techniques of a broad area of training and education, including texts and materials developed in the field.
Thorough knowledge of the agency or institution’s functions, operations, and purpose.
Considerable knowledge of experiential learning techniques.
Practical knowledge of laws, rules, and regulations governing mandated training within the agency.
Ability to develop, monitor and evaluate broad training programs.
Ability to plan and conduct seminars, workshops, and training sessions.
Ability to assemble training materials, including writing comprehensive manuals and assembling texts, films, slides, and characters.
Ability to establish effective and cooperative working relationships with trainees, other instructors, and the entire agency staff.
Effective communication skills.
Ability to keep current on new trends, philosophies, and available materials regarding adult education.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skill sets.
At least 12 + years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Completion of relevant education degree(s) may substitute for equivalent years of experience.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required.

Responsibilities

Plan, organize, direct, monitor, and participate in ongoing comprehensive development and implementation of specialized programs and development within the agency.
Determine, analyze, identify and implement long-range objectives and specifying the strategies, KPIs, and actions to achieve them.
Analyze operations to evaluate performance of the specific program or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Interpret and explain in-depth and complex policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
Develop and implement corrective action plans to solve organizational or departmental problems.
Prepare and present reports for approval, including those for funding or implementation of services to executive leadership.
Develop and oversee program financial or budget activities to fund operations, maximize investments, or increase efficiency.
Develop and monitor program requirements to ensure it meets federal and state policies and grants compliance.
Develop and supervise training of employees and consultants on program requirements and usage.
Develop, coordinator, and deliver communication plans and communications.
Preside over, or serve on, boards of directors, management committees, or other governing boards.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, Up to 15 hours of paid community service leave, Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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