Conference Center Concierge

Fooda•Boston, MA

3d•Onsite

About The Position

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 120 million meals served and continue to grow rapidly. Powered by technology and a network of 2500+ restaurants, we feed hungry people at work through a platform of food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day. The Conference Center Concierge & Catering Services Associate is responsible for delivering a high-touch hospitality experience within a corporate conference center. This role supports front desk concierge services, meeting and event coordination, and catering execution, ensuring all client interactions and event services are seamless, professional, and aligned with company standards.

Requirements

High school diploma or equivalent required
1–3 years of experience in hospitality, catering, conference services, or customer service
Strong interpersonal and communication skills
Ability to work in a fast-paced, client-facing environment
Ability to lift up to 30–40 lbs and be on feet for extended periods

Nice To Haves

hospitality or related field preferred
Basic knowledge of catering operations and event setup preferred

Responsibilities

Serve as the first point of contact for conference center guests, providing a welcoming and professional experience
Manage check-in/check-out processes for meetings and events
Assist clients with room locations, schedules, and general inquiries
Provide concierge-level support, anticipating client needs and resolving issues promptly
Support daily conference room operations, ensuring spaces are set up according to client specifications
Monitor room schedules and coordinate last-minute changes or requests
Ensure meeting spaces are clean, organized, and fully functional throughout the day
Assist with the setup, execution, and breakdown of catering services for meetings and events
Ensure proper food presentation, labeling, and timely delivery
Maintain cleanliness, sanitation, and organization of catering areas and pantries
Coordinate with kitchen and vendors to ensure accurate and timely service
Support the execution of meetings and events from start to finish
Act as on-site support for clients during events, ensuring all needs are met
Troubleshoot service or logistical issues in real time
Provide basic AV support, including setup of equipment (monitors, microphones, conferencing tools)
Escalate technical issues to AV specialists when necessary
Monitor and restock catering supplies, pantry items, and conference materials
Assist with receiving and organizing deliveries
Build positive relationships with clients, vendors, and internal teams
Communicate effectively with catering, facilities, and conference center teams
Ensure a consistent, high-quality service experience
Follow all food safety, sanitation, and workplace safety guidelines
Maintain adherence to company policies and service standards