Conference and Off Campus Housing Coordinator

The Beach•Long Beach, CA

7d•Onsite

About The Position

Under the general supervision of the Associate Director of Student Housing Operations, this position works independently to perform complex and technical work to manage Conference Operations and Off-Campus Housing Resources for revenue generating event spaces. They are responsible for marketing and sales of conference program, including all hospitality services, such as housing, food service, meeting space, and related duties. They will assist in supporting off-campus housing resources. The incumbent works with various vendors, guests, and campus community members, and provides hospitality services in support of the clients, and returning the venue to its original configuration. Position provides customer service and leads student conference staff. Additionally, the position services as a primary back-up for the Summer Conference and Assignments Coordinators. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communications and service efforts.

Requirements

Equivalent to a bachelor's degree in a related field and two years of relevant experience required.
Experience using Microsoft Office Suite and working with databases, preferably including reservation systems and platforms such as StarRez and DocuSign.
Strong customer service skills.
Experience planning, developing, and executing conferences, events, seminars, and workshops in a diverse and multicultural university environment.
Exceptional attention to detail, organization, time management, and interpersonal skills.
Ability to effectively communicate with individuals at all levels within and outside the University.
Proficient in Office 365 and Adobe Suite.
Capable of independently managing multiple priorities and projects.
Skilled in ensuring compliance with office and University policies and procedures while maintaining positive working relationships.
Ability to remain professional and adaptable in high-pressure situations.
Ability to respond appropriately to emergencies and crises.
Ability to manage competing deadlines and frequent interruptions.
Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Valid CA Driver's License required.
Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
Must reside in the State of California upon date of hire.

Nice To Haves

Four years of related experience in hospitality services or event planning preferred.

Responsibilities

Administer the year-round Conference Services Program (summer conferences, the Pointe, and other revenue generating space rentals).
Plan, develop, and execute conferences, events, seminars, workshops, etc., including group facilitation and public speaking.
Primary liaison with campus partners and external constituents related to use of revenue-generating spaces.
Advises clients on best practices to have the best event possible.
Advise students and family members on apartment searches and roommate connections.
Responsible for multiple workshops for students about off-campus housing options, renter rights.
Create and update a "Good Neighbors Guide" for students who live off campus.
Providing resources, services and programs designed to assist and guide students in navigating the process of moving from residential living on campus or from their previous living environments to independent living in the surrounding community.

Benefits

Up to 24 vacation days per year (based on employee group and/or length of service)
14 paid holidays
12 sick days annually with unlimited accrual
Variety of medical, dental, and vision plans
Participation in the CalPERS defined benefit plan
Voluntary savings options such as 403(b), 401(k), and 457 plans
Tuition fee waiver programs for eligible employees
Dependent eligibility varies by employee group and bargaining unit
Confidential counseling and support services for employees and their families (EAP)
Wellness programs
Professional development opportunities
Insurance options including life, disability, and pet insurance