Conductor - Polar Express Character

Xanterra Travel Collection • Williams, AZ

6d • Onsite

About The Position

Grand Canyon Railway is hiring a seasonal Conductor character for The Polar Express Train Ride, a live, interactive event at the Historic Williams Depot based on the Warner Bros. film. The Conductor creates memorable experiences for passengers and guides guests on a journey to the North Pole with charm, energy, and theatrical presence both on and off the train. The role includes maintaining passenger safety, punching souvenir tickets in character, helping Santa move through the train cars, and performing a nightly skit with other characters.

The seasonal position runs from October 15, 2026, through January 3, 2027. The schedule is a minimum of two to five days per week, including availability on Saturdays and Sundays and additional weekdays. Shifts are approximately six hours per day and may include evenings and holidays. The hourly wage is $19 plus tips.

A company-provided Conductor uniform, including a three-piece navy-blue suit, Conductor hat, overcoat, and name tag, must be worn while on duty. Employees provide a white dress shirt, black tie, and solid black footwear meeting the stated appearance and safety standards.

Requirements

• Previous experience in public speaking.
• Good, professional communication skills in a guest-facing role.
• Willingness and ability to perform before a live audience and maintain good stage presence.
• Ability to understand oral and written communication and follow detailed instructions.
• Ability to provide clear instructions and directions.
• Problem-solving and troubleshooting skills.
• Vocal clarity, a warm personality, and a strong presence.
• Comfort with improvisation and maintaining character integrity.
• Ability to communicate, collaborate, and build effective relationships through empathy, respect, and emotional intelligence.
• Ability to meet the stated physical requirements, including standing, squatting or kneeling, lifting and carrying, walking, reaching, climbing, and pushing or pulling items.
• Ability to stand and walk for long periods on cement floors and occasionally walk on uneven surfaces and aboard a moving train.
• Availability for a minimum of two to five days per week, including Saturdays and Sundays and additional weekdays; shifts may include evenings and holidays.
• Provide a long- or short-sleeve white dress shirt, black tie, and solid black footwear with either a defined one-inch heel or a slip-resistant sole; employee-provided items must have no visible logos, graphics, or branding and must be professionally maintained.

Nice To Haves

• Previous experience in theatrical role-playing.
• Customer service experience in the hospitality industry.

Responsibilities

• Understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment, and Core Values.
• Portray and maintain the Conductor character by memorizing scripts and cues, remaining in character from clock-in to clock-out, and following approved costume and appearance standards.
• Engage guests in character by punching tickets and leading scenes.
• Prepare train cars for daily rides according to department standards.
• Understand and follow safety practices, maintain appropriate physical boundaries, and respond to guest emergencies.
• Participate in basic vocals and movement as presented in the script.
• Work with cast and staff members to maintain a positive work environment and provide guests with a seamless experience.
• Interact patiently and appropriately with children and adults, individually and in groups, and maintain audience control during performances and designated meet-and-greet times and locations.
• Assist cast members, staff, and guests with safety, security, and property questions as needed.
• Communicate and work as a team player with guests, coworkers, and train crews.
• Handle stressful public situations effectively and professionally resolve guest-related problems.
• Work scheduled days, evenings, weekends, and holidays with schedule flexibility.
• Support Polar Chefs and productions as required.
• Follow Environmental Management Systems policies and corporate commitments to support ISO 14001 goals and guidelines, including reducing, reusing, and recycling.
• Perform other duties as assigned.

Benefits

• Free Grand Canyon Railway train tickets.
• Free employee-run train tickets.
• Property discounts.
• Minimal Essential Coverage (MEC).
• Sick time.
• Free employee shuttle service between Flagstaff and Williams after shifts, subject to a limit of seven people per ride.

What This Job Offers

• Education Level: No Education Listed