Conduct Coordinator

College of LPN and HCA of Alberta (CLHA) • Edmonton, AB

1d • Hybrid

About The Position

The College of LPNs and HCAs of Alberta (CLHA) is a non-profit regulatory organization focused on protecting Alberta healthcare users by regulating Licensed Practical Nurses (LPNs) and Health Care Aides (HCAs). The CLHA sets and maintains standards to ensure the public receives safe, competent, and ethical healthcare services. This is a full-time permanent position, eligible for hybrid work with two days per week in the Edmonton office. The Conduct Coordinator reports to the Director, Professional Conduct and is responsible for coordinating operational activities and the Patient Relations Program within the Conduct Department. This role supports the efficient, organized, and effective delivery of services by managing complaint processes, departmental operations, reporting, and financial activities, while ensuring the accuracy, integrity, and confidentiality of records. The position facilitates workflow coordination, supports collaboration among stakeholders, and promotes compliance with legislative and regulatory requirements.

Requirements

• A recognized post-secondary degree in a related field (Business Administration, Commerce, Health Administration) is required. Equivalent combinations of education and experience will be considered.
• Advanced proficiency in Microsoft Office, including experience in file management and databases, is required.
• Must speak, read, and write English fluently.
• Satisfactory professional and criminal reference checks.
• Must be legally entitled to work in Canada.

Nice To Haves

• Experience working within a legislative or regulatory environment would be considered an asset.
• Three or more years of experience in an administrative, office coordination, or operational support capacity would be considered an asset.
• Advanced experience in Excel would be considered an asset.
• Experience working with M-Files and Alinity would be considered an asset.

Responsibilities

• Coordinate and administer the complaint process from intake to closure, ensuring timely communication, accurate records management, secure information handling, compliance monitoring, and effective support for investigations, hearings, and regulatory decision-making while maintaining confidentiality and regulatory standards.
• Prepare and maintain accurate reports, dashboards, and performance metrics to support operational oversight and decision-making, while ensuring data quality; identifying system improvements; resolving data discrepancies; and collaborating on analysis, reporting, and research initiatives.
• Process invoices, expense claims, honoraria, and other payments; maintain accurate financial records; ensure compliance with financial policies and documentation requirements; and support departmental budget monitoring, reporting, and audit readiness.
• Support the efficient operation of the Conduct Department through records and document management, administration of secure information-sharing systems, workflow coordination, project support, and continuous process improvement initiatives.
• Coordinate the administrative and financial operations of the Patient Relations Program, including vendor and stakeholder liaison, financial tracking and reporting, contract and legislative compliance, budget monitoring, and support for effective program delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level