Condition Monitor Analyst

Holt of California • Pleasant Grove, CA

3d • Onsite

About The Position

The Condition Monitoring specialist analyzes and provides valuable information to help customers proactively manage their fleets for repair and maintenance. The analyst uses data from a combination of condition monitoring tools to give customers information to better plan, schedule, and correct issues in a manner to reduce emergency maintenance or unplanned downtime. The goal of this position is to qualify equipment alerts to provide value added customer service and increase product support sales.

Requirements

• Knowledgeable in the Microsoft office Suite with an emphasis on Excel and Power Point
• High school or GED and two years technical training and/or related experience in heavy machinery, earthmoving equipment and other equipment fields, diagnostic troubleshooting utilizing computer based analytics and solutions.

Nice To Haves

• Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment
• Verbal Communication – Clear and concise communication
• Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information
• Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality
• Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks
• Attitude - Demonstrates a positive attitude and supports the organization’s mission, vision and values, such as honesty and integrity
• Safety and Security - Observes safety and security procedures

Responsibilities

• Generate and track qualified leads for dealer-wide sales personnel by identifying and communicating needed repairs and wear parts
• Utilize fluid analysis (oil, coolant and diesel fuel), preventive maintenance, daily inspection reports, site conditions, event and diagnostic codes to provide repair options to sales teams and/or customers
• Manage data from Condition Monitoring software tools to create leads for product support
• Oversee GPS and cellular telematics subscription administration for connected assets
• Analyze Oil sample, fault codes, Electronic Control Module downloads, PM inspection results
• Develop fleet reporting based on customer needs/requirements to include predictive failure data, component life predictions and pre-failure oil, coolant and diesel fuel analysis
• Establish and maintain customer equipment information in Unified Suites software
• Coordinate with Caterpillar and/or other Caterpillar Dealerships to resolve duplication or conflict of equipment information by universal customer identification
• Create and supply reports to customers pertaining to equipment utilization, improvement opportunities or areas of concern
• Collect and Manage Electronic Control Module downloads (Product Status Report) and PM inspection results from PM Lube Technicians
• Research and verify correct service intervals, Machine Hours, Machine Locations
• Other duties as assigned

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED