Condition Monitor Analyst

Holt of California•Pleasant Grove, CA

4d•$30 - $35•Hybrid

About The Position

The Condition Monitoring specialist analyzes and provides valuable information to help customers proactively manage their fleets for repair and maintenance. The analyst uses data from a combination of condition monitoring tools to give customers information to better plan, schedule, and correct issues in a manner to reduce emergency maintenance or unplanned downtime. The goal of this position is to qualify equipment alerts to provide value added customer service and increase product support sales.

Requirements

Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment
Verbal Communication – Clear and concise communication
Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information
Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality
Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks
Attitude - Demonstrates a positive attitude and supports the organization’s mission, vision and values, such as honesty and integrity
Safety and Security - Observes safety and security procedures
Administrative – Knowledgeable in the Microsoft office Suite with an emphasis on Excel and Power Point
High school or GED and two years technical training and/or related experience in heavy machinery, earthmoving equipment and other equipment fields, diagnostic troubleshooting utilizing computer based analytics and solutions.

Responsibilities

Generate and track qualified leads for dealer-wide sales personnel by identifying and communicating needed repairs and wear parts
Utilize fluid analysis (oil, coolant and diesel fuel), preventive maintenance, daily inspection reports, site conditions, event and diagnostic codes to provide repair options to sales teams and/or customers
Manage data from Condition Monitoring software tools to create leads for product support
Oversee GPS and cellular telematics subscription administration for connected assets
Analyze Oil sample, fault codes, Electronic Control Module downloads, PM inspection results
Develop fleet reporting based on customer needs/requirements to include predictive failure data, component life predictions and pre-failure oil, coolant and diesel fuel analysis
Establish and maintain customer equipment information in Unified Suites software
Coordinate with Caterpillar and/or other Caterpillar Dealerships to resolve duplication or conflict of equipment information by universal customer identification
Create and supply reports to customers pertaining to equipment utilization, improvement opportunities or areas of concern
Collect and Manage Electronic Control Module downloads (Product Status Report) and PM inspection results from PM Lube Technicians
Research and verify correct service intervals, Machine Hours, Machine Locations
Other duties as assigned