Concierge, Kindred

Vail Resorts • Keystone, FL

2d • Onsite

About The Position

We’re looking for a kindred spirit to join the team at Kindred Resort, a new elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits. The Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Requirements

• Ability to sit, stand, and move for extended periods in a fast-paced, guest-facing environment
• Must be able to lift up to 30 lbs and safely transport ski/snowboard equipment or large rolling racks
• Fluent in English with excellent verbal and written communication skills
• Enthusiastic, friendly, well-presented, and guest-focused with a polished and professional demeanor
• Highly organized and capable of managing multiple priorities with attention to detail
• Strong problem-solving skills and the ability to remain calm and courteous under pressure
• Self-directed and efficient with a desire to learn, grow, and take initiative
• Comfortable working both independently and as part of a collaborative team
• Proficient in Microsoft Word, Excel, Outlook, and able to learn new technology systems quickly
• Must maintain regular and punctual attendance
• Willingness to work in various resort locations and weather conditions

Nice To Haves

• Previous high-end guest service experience in a luxury resort or hospitality setting preferred
• College degree in Hospitality or related field a plus
• Flexible schedule including weekends, holidays, and additional shifts as needed

Responsibilities

• Create a warm, personalized guest experience through attentive, anticipatory service.
• Respond promptly to inquiries and provide knowledgeable recommendations on resort amenities, activities, and local attractions.
• Manage reservations, itineraries, and guest notes to ensure seamless communication and service delivery.
• Coordinate special requests and collaborate with other departments for timely, accurate fulfillment.
• Promote resort events, programs, and services while assisting with sales and upsells through the POS system.
• Support ski and equipment services, maintaining accurate tracking and handling of guest gear.
• Maintain organized, clean work areas and ensure professional presentation at all times.
• Resolve guest concerns with discretion, escalating complex issues as needed.
• Build lasting relationships with guests and members by remembering names and preferences.
• Contribute to a positive, team-oriented environment and perform additional duties as assigned.

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• 40% retail discounts
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree