Concierge - Casual

Jayman Built•Calgary, AB

13d•Onsite

About The Position

We are currently seeking a Casual Concierge to join our team at The Journey Club within the beautiful lakeside community of Westman Village in Mahogany. As a Concierge, you are professional, connected, and empowered – in every moment & every interaction! You have a strong willingness and devotion to the highest level of customer service and ideally come to the table with customer facing, front line experience within the hospitality or senior living industry. You are ready & able to work a weekends. Are you ready to join our team and take part in making memorable experiences for our resident family members?

Requirements

High School Diploma or Equivalent.
Minimum 2 years prior Customer Service experience, preferably within the hospitality industry.
Able to demonstrate strong communication, organizational, decision-making, and interpersonal skills.
Ability to multi-task and to work well under pressure.
Proficiency with electronic resources such as Microsoft office suite & internet search utilization.
Possess a valid driver’s license with a clean driving record, and the ability to proficiently operate a standard transmission vehicle.
Ability to consistently behave in a friendly and professional manner to residents, staff, and guests.
Demonstrate a professional demeanor with the ability to use independent judgment to handle any customer services matters in positive and efficient manner.
Must provide a Clear Vulnerable Sector Check

Nice To Haves

customer facing, front line experience within the hospitality or senior living industry

Responsibilities

Provide prompt professional, and courteous service to residents and guests, in a personalized and refined manner.
Act as a liaison between the residents and all the other departments, ensuring their needs are met in a timely fashion.
Provide special services, as requested, such as car rentals, taxi arrangements, reservations, special occasions, etc.
Answer Phone Calls & emails with the utmost professionalism and attention
Drive residents to their appointments in the surrounding area, utilizing the company vehicle.
Accept, track, and deliver arriving parcels to residents in a timely manner.
Assist the management team in duties associated with the smooth operation of The Journey Club.
Complete administrative duties, as assigned.
Perform daily safety checks in resident's suites