Concierge

Hillcrest Health•Lincoln, NE

11d•Onsite

About The Position

Hillcrest Health & Living is looking for a welcoming, organized, and customer-focused Concierge to join our team at Hillcrest Firethorn in Lincoln, NE. Hillcrest Firethorn is a modern post-acute rehabilitation and long-term care community designed to provide personalized care in a warm, hospitality-focused setting. Our team works together to create an environment where patients, residents, families, and visitors feel known, supported, and comfortable from the moment they arrive. At Hillcrest, our mission is simple: Inspiring people to live their best lives. We are looking for someone who takes pride in creating a positive first impression, supporting daily operations, and helping residents, families, and guests feel welcomed and informed.

Requirements

At least one year of experience in administrative or business office functions, including clerical support, software use, and office equipment.
Strong customer service and communication skills.
Experience handling multi-line phones, clerical tasks, and office support preferred.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and follow-through.
A calm, flexible, and professional approach when working with residents, patients, families, and visitors.
Comfort using technology and office resources efficiently and effectively.
A team-first mindset and willingness to support activities and community operations as needed.
Must be able to speak, read, and write English.
Must be able to independently lift up to 35 pounds.
Must be able to perform repetitive sitting, bending, standing, and movement as needed.
Must be flexible, calm, and professional in stressful situations.
Must be able to work in a fast-paced environment with strong attention to detail.
Must be able to utilize technology and resources efficiently and effectively.
Possible exposure to communicable diseases and bodily fluids.

Nice To Haves

Post-high school clerical training or related office training preferred.

Responsibilities

Greet residents, patients, families, visitors, and customers with warmth, professionalism, and a helpful attitude.
Answer incoming telephone calls and direct calls appropriately.
Provide information, directions, and assistance to visitors and customers.
Route communication and requests to the appropriate departments or team members.
Provide clerical support as needed, including typing, faxing, filing, phone support, labels, and mailings.
Assist the activities team with projects and events as needed.
Help ensure copiers and other office equipment receive routine and unexpected maintenance in a timely manner.
Support petty cash activity, postage sales, and related accounts payable processing.
Maintain marketing packets and new resident or patient information materials.
Perform light housekeeping duties to keep the lobby and common areas neat, clean, and orderly.
Build positive, professional relationships with residents, patients, families, guests, and team members.